Senior Admissions Coordinator

2 days ago

New Canaan, United States Silver Hill Hospital Full time
Setting the Standard for Exceptional Care
For ninety years, Silver Hill Hospital has been at the forefront of psychiatry and leading the way in providing the best treatment for psychiatric illnesses and addiction. Our record of accomplishment is based on a carefully executed team effort, one that uses an array of powerful tools, talent and knowledge to help people turn their lives around. We have opportunities available for individuals who have a passion to make a difference in the lives of our patients. Silver Hill Hospital is currently seeking a Marketing Communications Manager to join our team.

The purpose of the Senior Admissions Coordinator is to screen and engage with potential patients/families with warmth, hospitality and professionalism as they seek to access care at Silver Hill Hospital. This position will interface with internal and external stakeholders to create a seamless, high-quality patient experience.

Duties/Responsibilities:
  • Conduct clinical screens for potential patients seeking care at SHH; complete screens efficiently and in accordance with census targets as defined by SHH leadership.
    1. Obtain accurate information from patients requiring evaluation at the Silver Hill Hospital - including but not limited to demographic information, insurance information for verification, clinical background, needed accommodations/dietary needs, and any other information identified as pertinent by leadership and clinical staff to ensure patient care and safety
  • Ensure that exceptional customer service is provided through telephone and face-to-face communications.
  • Adhering to and communicating the established admissions policy procedure and review process for each level of care, as set forth by leadership
  • Works with Business Development Staff to arrange admissions from preferred referral sources
  • Ensure all required documentation is entered in the needed systems (e.g. Silver Hill Hospital's EMR, Salesforce, etc.) as defined by leadership and adhering to compliance regulations
  • Coordinates the involuntary admission of patients evaluated in the Admissions Department when necessary.
  • Assists as required in performing client assessments in the Admissions Department for emergency and unscheduled patients.
  • Facilitates the transfer of patients from other facilities to Silver Hill Hospital.
  • Can work independently and assist junior staff with consultation and support with difficult cases.
  • Supports outstanding customer service and the performance improvement goals of the department.
  • Collaborate with other staff, within and outside the Department, to develop and implement plans to enhance patient care and service.
  • Rotates on-call schedule with Admissions Leadership as needed based on hospital needs.
  • Maintains high standards of productivity for bringing patients into care
  • Manages cases with advanced and/or complex needs, referral sources or high-profile involvement.
  • Works as a team with other Senior Admissions Coordinators to cover specific programs as needed.
  • Assists in the evaluating, assessing and disposition planning of patients seeking treatment in the Urgent Assessment Program.
  • Collaborates with specific program team lead and assistant team lead in reviewing the appropriateness and admission of potential patients
  • Preform/complete other projects and/or duties as needed to further the mission of the department and meet department needs
  • As needed, will be required to fill in/cover AR responsibilities as needed to meet department needs
  • Answers live calls in a timely and professional manner, responding immediately to service and referral inquiries.
  • Processes and enters information faxed from other facilities into appropriate computer systems (e.g. Salesforce)
  • Provide exceptional customer service by listening and responding to patient requests and building rapport with patients, their family members, and clinical professionals.
  • Effectively communicate SHH programming, cost, and appropriate needed information to potential patients/families/referral sources
  • Performs other duties and responsibilities as assigned
Required Skills/Abilities:
  • Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
  • Proficient in basic computer skills (Microsoft Office applications).
  • Demonstrates competency in assessing adolescents (ages 13-18) and adults (18+).
  • Demonstrates competency on suicide risk assessments and crisis intervention.
Education and Experience:
  • Minimum master's degree in mental health or a related field.
  • At least five years' experience in a behavioral health care setting (inpatient experience preferred) and admissions position, with significant administrative and organizational experience and training.
  • Experience with electronic medical records, preferred.
  • Experience with Salesforce Software, preferred.
  • Experience with electronic medical records, preferred.


Silver Hill Hospital ("SHH") is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline, and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant can handle the job requirements. Employment decisions will be based on merit, qualifications, and abilities.

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