Treatment Center Admissions Coordinator

1 week ago


Canaan, Connecticut, United States Mountainside Treatment Center Full time
About the Role

As a Treatment Center Admissions Coordinator at Mountainside, you will play a critical role in facilitating the client admission process from initial contact to prepping potential clients for intake.

Your key responsibilities will include promoting our program offerings, ensuring a seamless admission experience, and working closely with potential clients and their families to facilitate the admissions process within our high-energy team of professionals.

Key Performance Indicators:

  • Provide exceptional customer service for clients, families, and loved ones of our clients, staff, and community providers.
  • Maintain composure during difficult conversations with clients and families in crisis.
  • Understand, meet, and exceed targets for monthly and yearly admissions.
  • Act as liaison between client, family, and referring professionals prior to admission.
  • Answer phones, monitor web chat, and handle all intake inquiries efficiently.

Qualifications and Requirements:

  • High School diploma or equivalency required.
  • 2 years of experience in customer services or related field preferred.
  • Basic computer skills, including competence in software applications such as Microsoft Office suite, Adobe, and use of internet applications.

Salary and Benefits:

The estimated salary for this role is $60,000 - $70,000 per year, including a competitive performance-based incentive structure. We offer a comprehensive benefit package, paid time off, paid holidays, 401(k) with employer matching, and free meals while working on the Canaan campus.



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