Current jobs related to Automotive Customer Service Specialist - Kirkwood, California - AAA Northern California, Nevada & Utah Careers

  • Customer Service Representative

    1 week ago

    Kirkwood, California, United States Vail Resorts Full time

    Key Responsibilities:• Deliver exceptional customer service to owners, guests, and internal customers.• Build relationships with owners and guests through proactive communication and problem-solving.• Accurately process check-in and checkout procedures, resolving any discrepancies or issues that may arise.• Maintain accurate cash handling procedures...

  • Customer Service Representative

    4 days ago

    Kirkwood, California, United States Vail Resorts Full time

    Deliver Exceptional Guest ServiceAs a Front Desk Agent at Vail Resorts, you will be the face of our company, providing world-class service to our owners and guests. Your goal will be to build strong relationships with our customers, ensuring their stay with us is nothing short of exceptional.Key Responsibilities:Process check-in and check-out efficiently and...

  • Resort Operations Specialist

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsAre you ready to embark on an unforgettable adventure in the mountains? As an All-Resort Specialist with Vail Resorts, you'll have the opportunity to work in multiple roles across various departments, gaining a comprehensive understanding of ski resort operations. This dynamic role is perfect for individuals seeking a...

  • Resort Operations Specialist

    3 days ago

    Kirkwood, California, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsAre you ready to take your career to new heights? As an All Resort Specialist with Vail Resorts, you'll have the opportunity to work in multiple roles across various departments, gaining a unique understanding of ski resort operations. With no experience required, this is the perfect role for those seeking a dynamic and...

  • Team Lead Guest Services Coordinator

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job Summary:The Team Lead Guest Services Attendant is responsible for delivering exceptional guest experiences and ensuring seamless operations in our resort's guest services department. This role involves hiring, staffing, scheduling, and performance management, as well as handling day-to-day responsibilities such as resolving guest issues and working...

  • Bar Attendant

    2 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Bartender Opportunity at Vail ResortsWe are seeking a skilled Bartender to join our team at Vail Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests.Key Responsibilities:Offer customized beverage recommendations to guestsMaintain a clean and organized bar area, adhering to high standards...

  • Security Professional

    3 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job SummaryVail Resorts is seeking a highly skilled Security Agent to join our team. As a Security Agent, you will play a critical role in ensuring the safety and security of our guests and staff.Key ResponsibilitiesProvide exceptional customer service and interact with guests and staff in a professional and courteous manner.Conduct regular patrols of the...

  • Security Officer

    2 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job SummaryAs a Security Agent at Vail Resorts, you will play a critical role in ensuring the safety and security of our guests and staff. Your primary responsibilities will include:Key ResponsibilitiesProviding a high level of customer service and interacting with guests and staff in a professional and courteous manner.Conducting regular patrols of the...

  • Security Officer

    2 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job SummaryVail Resorts is seeking a highly skilled and professional Security Agent to join our team. As a key member of our resort community, you will play a vital role in ensuring the safety and security of our guests and staff.Key ResponsibilitiesProvide exceptional customer service and interact with guests and staff in a professional and courteous...

  • Bartender

    1 week ago

    Kirkwood, California, United States Vail Resorts Full time

    Experience the Thrill of Mountain HospitalityAre you a skilled bartender looking for a new challenge? Do you have a passion for creating unforgettable experiences for guests? We're seeking a talented Bartender to join our team at Buba Sports Bar & Grill in one of our mountain resorts. As a Bartender, you'll be responsible for crafting delicious cocktails,...

  • CDL Driver

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Drive with Vail ResortsAre you a safe and skilled driver with a passion for providing exceptional guest service? Do you enjoy working in a fast-paced environment with a focus on safety and customer satisfaction? If so, we may have the perfect opportunity for you!Job SummaryWe are seeking a CDL driver to join our resort transportation team. As a driver, you...

  • Chef

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job Title: CookVail Resorts, IncJob ID: A3268FA172F14D8396C319FD7667EC87As a Cook at Vail Resorts, you will be responsible for performing a variety of cooking tasks, including preparation of soups, sauces, stocks, and frying. You will also be required to give direction to other team members in the supervisor's absence and possess good communication skills....

  • Residential Experience Ambassador

    16 hours ago

    Kirkwood, California, United States Vail Resorts Full time

    Vail Resorts: A Leader in Luxury HospitalityAt Vail Resorts, we're committed to delivering world-class service to our owners and guests. As a Residential Experience Ambassador, you'll play a critical role in making our guests feel at home.Job SummaryWe're seeking a highly motivated and detail-oriented individual to join our team as a Residential Experience...

  • Shuttle Reservations Coordinator

    1 month ago

    Kirkwood, California, United States Vail Resorts Full time

    Experience the Thrill of the MountainsCome and be a part of our dynamic team at Vail Resorts, where you'll have the opportunity to create unforgettable experiences for our guests. As a Shuttle Reservations Agent, you'll play a vital role in ensuring that our guests have a seamless and enjoyable journey through the mountains.Key Responsibilities:Provide...

  • Front Desk Representative

    3 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Front Desk AgentVail Resorts, IncJob Summary:As a Front Desk Agent at Vail Resorts, you will be responsible for providing exceptional service to our guests and owners. Your primary goal will be to ensure that every interaction with our team is positive and memorable.Key Responsibilities:Provide world-class service to guests and ownersProcess check-in and...

  • Front Desk Representative

    2 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job SummaryAs a Front Desk Agent at Vail Resorts, you will provide exceptional service to our guests and owners, ensuring a world-class experience. Your primary responsibilities will include processing check-in and check-out, resolving folio and billing discrepancies, and following cash handling procedures.Key ResponsibilitiesProvide personalized service to...

  • Restaurant Team Member

    3 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Be a Part of the Vail Resorts TeamVail Resorts is seeking a skilled and enthusiastic Restaurant Crew Member to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a memorable dining experience.Key Responsibilities:Make connections with guests and co-workers to create a...

  • Culinary Operations Associate

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Food and Beverage Team MemberWe are seeking a motivated and enthusiastic individual to join our Food and Beverage team at Vail Resorts. As a Food and Beverage Team Member, you will have the opportunity to learn the culinary side of food and beverage operations and work in a fast-paced and dynamic environment.Key Responsibilities:Assist with food preparation...

  • Ski and Snowboard Technician

    3 weeks ago

    Kirkwood, California, United States Kirkwood Mountain Resort Full time

    Job Summary:As a Service Tech at Kirkwood Mountain Resort, you will provide our guests with equipment services and information for the ultimate outdoor experience. Come to work at a world-class rental shop and enjoy the best benefits package in the industry. Join our passionate team and we'll train you on all aspects of personal equipment - no experience...

  • Experienced Ticket Product Sales Representative

    4 weeks ago

    Kirkwood, California, United States Vail Resorts Full time

    Job OpportunityAt Vail Resorts, we're seeking an experienced ticket product sales agent to join our team. As a key member of our Product Sales & Services Department, you'll be responsible for delivering exceptional guest service while facilitating the sale of summer activities, lift tickets, season passes, and ski & snowboard school lessons.Key...

Automotive Customer Service Specialist

2 months ago

Kirkwood, California, United States AAA Northern California, Nevada & Utah Careers Full time


JOB OVERVIEW
At AAA Northern California, Nevada & Utah, we refer to our organization's vision, mission, values, and supporting pillars as "Our House," which serves as the cornerstone of our operations.

We are committed to evolving AAA for the future, with a mission to cultivate lifelong Members by harnessing the innovative potential of our Team Members.

Explore the opportunity to advance your career by reviewing the complete role description below.

Why Join Us?

  • Competitive Compensation - eligibility for AAA's discretionary annual incentive plan or other incentive programs based on your role
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Comprehensive Benefits - including Medical, Dental, Vision, wellness programs, and more
  • Paid Holidays
  • Paid Time Off - accrue paid time off monthly, plus an additional 24 hours annually for volunteer activities
  • Supportive Work Environment - your contributions to delivering exceptional service to our members will be valued
  • Complimentary AAA Classic Membership
  • Discounts on AAA Products
  • Tuition Reimbursement Opportunities

Position Details:
This role offers a guaranteed base salary along with a generous commission structure.
The Automotive Customer Service Specialist is dedicated to providing an exceptional member experience while facilitating the workflow of technicians.

The position involves actively listening and asking the right questions to ensure customer needs are met, all while upholding the highest standards of customer satisfaction.

This includes delivering courteous service, clearly articulating services and charges, accurately completing timelines, and ensuring quality work.

The Specialist is tasked with scheduling services, preparing estimates, ordering parts, and coordinating various service activities while managing promised timelines.

Key Responsibilities
  • Engage with members to identify their auto repair needs and exceed their expectations for outstanding customer service.
Accurately document repairs, diagnostics, and maintenance work within the shop management system.
Ensure compliance with all necessary BAR requirements in the preparation and documentation of Repair Orders.
Source and estimate all required parts for vehicle repairs.

Recommend repairs that enhance safety and performance, helping customers prioritize based on safety, cost-effectiveness, and longevity.

Review all repairs conducted on vehicles at the point of sale, ensuring customers have a clear understanding of the services performed from the initial estimate to the final payment.

Perform minimal record-keeping and other administrative tasks necessary to support the business.

Note:
Travel to various locations may be required as needed.
Knowledge, Skills, and Abilities
  • Excellent organizational skills
Strong interpersonal and customer service skills.
Highly proficient verbal and written communication skills in the languages required for the role, as necessary for business.
Familiarity with shop management and/or estimating software.
Knowledge of parts sourcing and the use of online vendor catalogs.
Strong mathematical and computer skills, with experience in software applications including word processing, spreadsheets, browsers, and email.
Ability to work scheduled hours as required by business needs.
Education & Experience / Licenses & Certification
  • Valid driver's license and acceptable driving record
High School Diploma or equivalent (GED).
3-5 years of experience in the automotive industry, with a preference for service advisor experience.
3-5 years of successful direct customer interaction, preferably in auto repair.
Automotive Service Excellence certification is preferred.
Work Environment/Physical Requirements
Standing, bending, kneeling, pushing, and sitting for extended periods.