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IT Specialist I

2 months ago

Bath, United States General Dynamics Bath Iron Works Full time


IT Specialist I / II (Jira / SharePoint Developer)

Location

US-ME-Bath

Req ID

2024-4270

Remaining Positions

2

Category

Information Technology

Salary Grade

B/C

Shift

1st

Job Description

Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW's shipbuilding programs. We are seeking entry-level developers to develop and support Jira and/or SharePoint solutions.

The successful candidates will receive training in Jira and SharePoint development, and may support one or both platforms, depending on workload needs and individual skills, which could develop into a specialty in one platform over time.

Initially, the developer will be expected to develop a working knowledge of Jira and/or SharePoint administration, and support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. The developer will also work with experienced developers on more complex solutions, and may serve as a backup or tester for other developers to gain experience.

In time, the developer will gain an understanding of BIW business processes in their assigned areas, and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity.

This role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions. The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training.

The Developer will be expected to:

  • Work within established policies, standards and development practices, and assist in development and revision of policies and practices.
  • Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal.
  • Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality.
  • Build, configure, test, and maintain solutions in Jira or SharePoint as assigned.
  • Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization.
Required/Preferred Education/Training
  • A Bachelor's degree in Computer Science, Engineering, or a related technical field is required.
  • Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#.
Required/Preferred Experience
  • Zero to two years' experience in application development or IT support role.
  • A collaborative approach and ability to work professionally with others at all levels of the organization is required.
  • Proficiency in the use of technology and computer systems required.
  • Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required.
  • Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required.


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