Appointment Scheduler

2 weeks ago

Granger, United States Elkhart Clinic Full time

Looking for a job with a GREAT work - life balance? Look no further than the Elkhart Clinic We have flexible schedules, paid holidays and half day Fridays
APPOINTMENT SCHEDULER

Summary

Responsible for assisting patients with scheduling appointments for office visits, diagnostic testing, labs, and procedures. Exceptional customer service is a critical function of the role.

Responsibilities

  • Work closely with internal and external groups to meet changing customer needs.
  • Responsible for scheduling all physician orders, new referrals, and schedules patients for return appointments on a daily basis.
  • Faxes or scans patient information as needed.
  • Schedules any changes or corrections per MD orders in EMR
  • Adheres to all HIPAA, PHI, and CMS compliance requirements.
Knowledge, Skills, and Abilities
  • High level of multi-tasking skills in a fast-paced environment
  • Ability to provide compassionate customer service.
  • Effectively communicate with a diverse group of people
  • Familiar with or able to comprehend medical terminology.
  • Able to navigate interpersonal relationships successfully.
  • Positive attitude and a strong work ethic
  • Able to follow direction from peers and physicians.
  • Easily trained on new protocols and processes
Education / Certifications

High school diploma or equivalent required.
  • Associates degree, certification or additional educational experience preferred.
Experience
  • 1-3 years' experience in a similar role in a health care setting preferred.
  • Scheduler, MA or medical reception experience preferred.

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