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Service Dispatcher
2 months ago
Holz Motors Chevy Buick GMC in Watertown is looking for an experienced Dispatcher for our Service Department. This position interacts daily with our service technicians and staff. This position is full-time from 8am to 5pm, Monday through Friday.
At Holz Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Holz Motors is absolutely critical to its' success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. In this role you will be responsible for dispatching work to our technicians and writing service orders for walk in service.
Responsibilities
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains an organized and up-to-date repair log.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes repair orders.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Maintains a clean work area.
- Maintains a professional appearance.
- Medical , Dental, Vision
- $15k of Employer paid life insurance
- Ancillary insurance products- life w/ will prep services, disability, critical illness, accident
- 401k plan and Profit Sharing
- Paid Holiday and Vacation
- Employee vehicle purchase plans
- Over 100 years Family Owned and Operated
- Long term job security
- Discounts on products and services
- Minimum of 2 years of experience as a Dispatcher
- On feet throughout the day
- Basic knowledge of auto mechanics
