Birthday Party Presenter-DPKH

2 months ago

Huntersville, United States Discovery Place Full time
Job Details

Job Location
Discovery Place KIDS-Huntersville - Huntersville, NC

Position Type
Part Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Education

Description

General Summary: Hosts and conducts birthday parties by leading the arrival and departure process, performing party-related operations, and facilitating structured play.

Essential Duties and Responsibilities

Conduct activities related to the daily preparation of birthday party arrivals
  • Works with other Birthday Party Presenters to ensure that party assignments are understood and organized
  • Ensures that rooms are neat, clean, and set up appropriately
  • Communicates with other staff members working at the facility as to what parties they will be conducting
  • Prepares food, drinks, party favors, and gift bags as required
Manage the birthday party arrival and departure process
  • Greets and welcomes guests upon arrival
  • Ensures that the arrival process is organized and that all check-in tasks are completed
  • Communicates with guests to discuss the party details, make changes as necessary and appropriate to meet the needs of the customer, and become aware of any other special requests
  • Thanks guests for attending birthday parties upon departure
  • Helps deliver gifts given to the birthday child to the caregivers vehicle
  • Solicits feedback from party goers and provides feedback and any other significant information about the party to the Site Coordinator
  • Cleans birthday party rooms after departure
Perform operations related to birthday parties
  • Leads party goers in guided play throughout the facility
  • Ensures a high-quality, informative, and educational experience for party attendees
  • Conducts theme-related activities during the party as needed
  • Serves cake and refreshments during the party
  • Makes changes to party operations as necessary and appropriate to meet the needs of the customer
Demonstrate behavior consistent with the organizational culture
  • Continually maintain an outwardly positive demeanor toward coworkers and visitors
  • Maintain a team-oriented approach and can-do attitude
  • Assist other team members and departments in their responsibilities when help is needed
  • Display flexibility in an ever-changing environment
  • Assist in training and share business-related knowledge with fellow employees
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; adapts language to audience (e.g. children, adults, etc.); listens and gets clarification; responds well to questions; demonstrates group presentation skills.
  • Written Communication - Writes clearly and informatively; able to read and interpret written information.
  • Reasoning - Solves practical problems and deals with a variety of variables in various situations.
  • Interpretation Processes a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Cost Consciousness - Conserves organizational resources.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; upholds organizational values.
  • Organizational Support - Follows policies and procedures; supports organization's goals and values.
  • Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
  • Initiative - Volunteers readily; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness.
  • Planning/Organizing - Uses time efficiently.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Computer Skills Must be able to effectively operate a computer, work with point-of-sale software, and have a base knowledge of Microsoft Word and Microsoft Outlook.


Qualifications

High school diploma or general education degree (GED) required; one to three months related experience and/or training preferred. Fluency in Spanish a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

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