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Front Desk Agent- 1st Shift

3 months ago

Sheboygan, United States Sheboygan Resort Operat Full time
Position: Front Desk Agent- 1st Shift

Job Purpose: Welcome and serve guests by providing an excellent guest experience.

Job Summary: Welcomes and registers guests, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Duties
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Authorize credit cards or obtain cash for the duration of the stay.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, secure payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed including extra duty requests from manager.
Qualifications
  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.
  • 1st shift availability (7am-3pm)
Physical Requirements
  • Lift up to 10 lbs.
  • Sit and/or stand long periods.