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IT Intern

2 months ago

Cerritos, United States Norm Reeves Auto Group Full time
Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $20-$23/hr

As our Information TechnologyIntern,you’re one of the most important team members at Norm Reeves. Our centralized IT Department in Cerritos, CA provides exceptional services to a rapidly growing collection of high-performing, privately held retail automotive dealerships throughout Southern California, Florida and Texas. The Human Resources Department serves 1,500 employees across 16 physical dealership operations.

What You’ll Do:

    • Become familiar with new software or devices, test and optimize configurations, develop and document an implementation plan, and execute the plan providing the necessary training needed for users to become efficient at operating the software/hardware.
    • Create deployment timelines then track and report on progress from start to finish.
    • Work with vendors and IT staff to develop procedures and policies to streamline the deployment and use of software and devices to improve customer satisfaction.
    • Report, plan, and rollout the refresh of aged systems.
    • Research, recommend and coordinate with the IT purchasing manager to acquire needed software/hardware providing the best price/performance value for the company.
    • Developing and documenting best practices when it comes to software/hardware deployments.
    • Execute projects from start to finish.
    • Generates FAQ and end user documentation sheets.
    • Regular follow-up and updating on rollout status as directed by the Service Desk Manager.
    • Maintain a positive and professional working relationship with co-workers and vendors alike.
    • Assist team with reducing the amount of trouble tickets generated by participating in process improvements.
    • Participate in tech team planning on a company-wide basis.
    • Maintain an A+ customer satisfaction rating and strive to exceed customer expectations.
    • Demonstrate ability to operate in a national matrixed organization.
What We Offer:
  • Advancement opportunities
  • Employee Discounts for Sales, Service and Parts
  • Company Partner Discounts
What You’ll Need:
  • Currently enrolled as acollege Junior or Senior, studying ITor similar relevant field
  • Part Time or Full Time Availability will beconsidered
  • A valid driver’s license and acceptable driving record
  • An interest in ITand being a teamplayer
  • Technology literacy, especially with Microsoft Excel and related programs
  • Exceptional communication skills