![Baumer Foods](https://media.trabajo.org/img/noimg.jpg)
Client Relations and Order Processing Associate
2 months ago
Responsibilities:
- Enter orders accurately and promptly into the company ERP system, including order amendments, status updates, and expediting.
- Monitor order status and proactively communicate delays or shortages to customers, ensuring a seamless experience.
- Collaborate cross-functionally to facilitate on-time order deliveries and resolve production or shipping issues.
- Engage daily with customers via email, phone, and in-person to promptly address inquiries and provide exceptional service.
- Develop in-depth knowledge of our food products, ingredients, manufacturing processes, and packaging to assist customers effectively.
- Maintain and update customer and company databases with accuracy.
- Handle and document consumer complaints, ensuring resolution and compliance with customer databases.
- Maintain thorough record-keeping in accordance with company policies and industry standards.
- Listen to customer concerns attentively and provide timely resolutions.
- Coordinate sample requests with warehouse operations for processing and shipment.
- Strive to exceed customer expectations and ensure satisfaction through proactive service.
- Perform other duties as assigned.
- 2-3 years of experience in order processing, customer service, or related roles, preferably within food manufacturing.
- Proficiency with ERP systems and customer databases.
- Strong organizational skills with the ability to multitask effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with a focus on accuracy.
- Ability to work well under pressure and meet deadlines.
- Problem-solving skills to address customer concerns efficiently.
- Team-oriented with the ability to collaborate effectively across departments.
- Knowledge of food industry regulations and compliance requirements.
- Understanding of supply chain and logistics processes.
- Familiarity with the company's products, including ingredients, manufacturing processes, and packaging.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Adaptability and willingness to learn and grow in the role.
- Positive attitude with a proactive approach to problem-solving.
- Adherence to workplace safety policies and guidelines.
- Compliance with Good Manufacturing Practices (GMPs).
- Adherence to Safe Quality Food (SQF) practices.
- 40-hour work week.
- Paid Time Off.
- Paid Holidays.
- Medical, dental, vision, life, and disability insurance.
- 401(k) with company match.
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