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BDC Supervisor

1 month ago

Marietta, United States Ed Voyles Automotive Full time
About Us: Ed Voyles Chrysler is a leading automotive dealership committed to providing exceptional customer service and top-notch automotive services. We pride ourselves on our dedicated team and our commitment to excellence. We are currently seeking a motivated and experienced Service BDC Supervisor to join our dynamic team.

Job Description:

As a Service BDC Supervisor, you will oversee our Business Development Center (BDC) team to ensure exceptional customer service, efficient appointment scheduling, and effective customer communications. You will play a critical role in managing and enhancing the customer experience within our service department.

Key Responsibilities:
  • Team Management:
    • Supervise, train, and support the BDC team members.
    • Monitor team performance, provide feedback, and implement corrective actions as needed.
    • Ensure the team meets or exceeds established goals and objectives.
  • Customer Relations:
    • Oversee customer interactions to ensure high levels of satisfaction.
    • Handle escalated customer concerns and resolve issues promptly and professionally.
  • Scheduling and Coordination:
    • Coordinate with service advisors and technicians to schedule service appointments efficiently.
    • Manage the service appointment calendar to optimize workflow and minimize customer wait times.
  • Reporting and Analysis:
    • Track and analyze key performance indicators (KPIs) to assess team performance.
    • Prepare and present reports on BDC activities and results to management.
  • Process Improvement:
    • Identify opportunities to improve service processes and customer experiences.
    • Implement new strategies and technologies to enhance BDC efficiency.
  • Communication:
    • Maintain clear and effective communication with other departments, such as sales, parts, and service.
    • Ensure all customer interactions are recorded and updated in the CRM system.
Qualifications:
  • Previous experience in a BDC or customer service role, preferably in the automotive industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multitask and prioritize.
  • Familiarity with CRM systems, scheduling software, and other relevant technologies.
  • Ability to handle and resolve customer issues effectively.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Employee discounts on vehicle purchases, parts, and service.

How to Apply:

If you are a motivated individual with a passion for customer service and team leadership, we would love to hear from you