Student Relations Representative

2 weeks ago

Fayetteville, United States Fayetteville Technical Community College Full time
Posting Details

Candidate(s) recommended for hire are subject to a criminal background check.

Position Information

Position Title
Student Relations Representative

Announcement Summary

Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Student Relations Representative

The Student Relations Representative is a multifaceted position that involves providing exceptional customer service to current and potential students via various communication channels including telephone, text, chat, social media, video calls, and virtual meetings. The ideal candidate will be passionate about delivering outstanding service, fostering student success, and adept at using technology to engage and assist students.

We offer a valuable benefits package that includes the following:

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits.

Duties

Duties may include, but are not limited to, the following:
  • Answer and route incoming calls to appropriate college department or office.
  • Interact with students through diverse platforms such as text, chat, social media, video calls, and virtual meetings, providing top-notch customer service and support.
  • Utilize Customer Relationship Management (CRM) systems to effectively track, manage, and resolve student inquiries and issues.
  • Address and resolve student concerns promptly, referring students to the appropriate departments and offices for guidance on academic programs, admissions, financial aid, and campus resources.
  • Employ student success and engagement software to monitor and enhance student experiences and outcomes.
  • Keep students informed about important college updates, deadlines, and opportunities via digital communications.
  • Remain abreast of the latest trends in digital communication, customer service, and student support practices.
  • Coordinate communication in emergencies.
  • Perform special projects and assignments as needed.
  • Perform related duties as assigned.


Minimum Qualifications

An Associate's degree in a relevant field with experience in an educational or customer service setting.

One year of clerical experience and basic computer skills is required.

Preferred Requirements

Full or Part Time
Full Time

College Pay Scale
Minimum starting salary $39,191.00 annually

Number of Months
12

Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Posting Number
S10-24

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

Screening of applications will begin immediately, and the position will remain open until filled.

NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.

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