Patient Service Representative
4 weeks ago
Job Type Full-timeDescriptionAt Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice. We welcome professionals enthusiastic about joining an organization with boundless opportunities and an unmatched purpose.Our mission is to provide the best quality healthcare and bettering the lives of the people and communities we serve. Every team member is essential part to our continuous improvement; the selection, development and future growth of our exceptional talent remain the key to our success. Our organization supports an environment for our employees to explore their potential and professional development. We reward innovation and creativity that sustains the future success of our teams and mission in a constantly evolving landscape.We embrace diversity, collaboration and growth. Our team comprises highly-trained, passionate professionals of all backgrounds and disciplines who bring unique skills and passion. We believe that all lives are entitled to the best possible care, and our steady expansion brings forth career opportunities in a growing list of cities and states across the Southeast. Apply today, if you are ready to grow-innovate-create, and serve amongst a top-tier team driving the future of value-based healthcareJob SummaryThe Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.RequirementsPatient Service Representative-lResponsibilitiesGreets patients as they arrive and manages 20-minute wait time.Assists patient with intake processes including copying required documents.Collects co-payments, co-insurance and deductibles and issues receipts.Manages cashier box and daily deposits according to company policies.Processes walk-in patients and visitors.Answers phones and schedules appointments (special focus on physician requested return visits).Schedules referrals as indicated.Assists with patient outreach as applicable (e.g., next-day reminders).Manages medical records (maintains, files/scans, prepares for schedule).Ensures all correspondence is scanned and/or filed in timely manner.Performs all other related duties as assignedEducation, Experience and SkillsHigh school graduate or GED required.One year of related work experience including data entry.Working knowledge of medical office procedures and medical terminology.Ability to accurately sort and file materials by alphabetic or numeric systemsEffective communication and customer service skills required (AIDET).Successful initial competency assessment, following rotational training.Excellent interpersonal skillsAbility to always communicate clearly and effectively with patients and other external parties in a courteous and friendly mannerMust be detail-oriented and highly organizedFirm grasp on administrative processes, and organizational policiesKnowledge of patient care and examination proceduresMust be able to maintain confidentiality at all timesMicrosoft Office SuiteICD-10 and CPT experience preferredProficient in patient check in, check out and referral process.Patient Service Representative-IIResponsibilitiesPerform all responsibilities for PSR-IAssist in training and evaluation of new hiresAssisting other PSRs and providers in needAssisting PSR-Team Lead as directedSolves issues of moderate complexityAssists in training of new PSR'sPerforms all other related duties as assignedPatient Service Representative-lllResponsibilitiesPerforms all responsibilities for PSR-IIInforms patients about delays and wait timesMaintain confidentiality pf Patient PHI and other related information according to Practice practices and HIPPAReviews end of day reporting and confirms that all Medicare patients are scheduled for MCAWE. Answers any questions patients may have.Assist with achievement of new patient goals by discussing positive qualities of the practice during check out.Understands practice goals and new patient processAssist in re-evaluation and retraining process for PSRs on PIP or other competency improvement plansMake sure early and late PSRs schedules are setAssist practice manager on clinical tasks as directedAssist with patient complaints as neededGuide patients and clinical staff to the proper authority for any issuesAssist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality servicesPerforms all other related duties as assignedPatient Service Representative- Team LeadResponsibilitiesPerforms all responsibilities for PSR-IIIGuide PSR staff to better business outcomesEnsures office protocols are enforcedAssists in training PSR'sAssists in hiring process of new PSR'sPerforms all other duties as assignedAssist in the supervision of work and performance of clinic staff and other support staff, as instructed, including input for performance reviews and corrective action plans as neededAssist with interviewing new PSR candidates and providing inputOversee and train new and existing staff as directed by practice managerPerform other administrative tasks as assigned by the practice managerAssist with other administrative projects and tasks as neededTeam leads are the first chain in the management ladder.Arranges staff to best manage patient flow.Handles problems and complaints from staff members.Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.Team leads are responsible for their assigned PSRs. Duties include ensuring PSR tasks are completed and ensuring training requirements are up to date (e.g., LMS courses)Performs other duties as assigned by managementPhysical & Mental Requirements:Ability to lift up to 50 poundsAbility to push or pull heavy objects using up to 50 pounds of forceAbility to sit for extended periods of timeAbility to stand for extended periods of timeAbility to use fine motor skills to operate office equipment and/or machineryAbility to receive and comprehend instructions verbally and/or in writingAbility to use logical reasoning for simple and complex problem solvingAbility to travel to multiple locations to support business needs as required
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