Assistant General Manager Southern Pines

2 weeks ago

Southern Pines, United States Hand & Stone Corp Full time

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa Southern Pines

located at 10205 US-15 Unit 43, Southern Pines, NC 28387 is searching for a rock star Assistant Spa Manager Our ideal candidate has 1–3 years of leadership experience, is a responsible, driven individual and has a passion for driving performance amongst their team. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our Assistant Managers are a critical link to create a world-class client experience. Working hand in hand with the General Manager, our Assistant Managers set the tone for the spa, coach and train the front desk and sales team to excellence, drive membership and gift card sales performance, and grow the business.

Benefits GALORE

Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution

401K plan with a 5% company match

Paid Time Off

Competitive compensation structure including commission and performance based bonuses

Professional and safe working environment

Employee retail and service discounts

Opportunity for professional growth

AND MORE

As the Assistant Manager, you will

Provide excellent customer service and experiences to all guests and members

Maintain personal sales performance, meeting or exceeding expectations

Oversee and manage daily operations of the front desk

Assist General Manager in managing sales performance by driving key metrics

Assist in the recruiting, hiring, onboarding, and training process

Train, monitor, and coach performance

Membership education and sales - including sales goals and incentives

Passionately promote products and services

Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.

Role Requirements

Passion for communicating with people and providing excellent service

Capability to work flexible hours including nights, weekends and some holidays

Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities

Excellent verbal and written communication skills

A fast learner, with a positive attitude

Comfortable in a fast-paced, high-volume environment.

Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

A strong team player with the ability to work independently under minimal supervision

Exceptional organizational skills, including attention to detail and multitasking

Critical thinking skills, including customer conflict resolution

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success-

Base Salary: Enjoy a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills.

Bonus: You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.

Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.

Total Average Earnings: With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Assistant Managers typically earn an average total annual compensation ranging from $35,000 to $44,000, depending on individual performance.

About FGG Spa, LLC

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first

We can’t wait to meet you

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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