Resident Services Coordinator

3 weeks ago

Minneapolis, United States Project for Pride in Living Full time

Accepting Applications until Filled

**** Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

About Our Team:

The Resident Services team provides transformative affordable housing and elevates the voices of the communities we serve that are disproportionately affected by systemic inequalities. PPL provides 1,600 housing units and serves nearly 13,000 people annually in the Twin Cities, aiding in long-term stable housing so that our community can live their best lives. PPL integrates race equity organization-wide through multiple strategies and systems change initiatives.

Job Summ ary

The Resident Services Coordinator provides person-centered services and builds relationships with individuals and families living at a housing location. This role helps households maintain long-term housing stability by providing direct services, resources, and community-building activities. Coordinators maintain an average caseload of 15 participants and serve additional affordable housing residents as needs arise. They are adept in working with diverse communities who have experienced homelessness and behavioral health challenges.

Duties and Responsibilities:

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans.

  • Facilitate and create partnerships to provide community-building activities, resident meetings, and engagement with the larger community.

  • Support efforts to elevate residents’ voices to a variety of decision-makers.

  • Keep accurate and up-to-date documentation (e.g., goal plans, case notes, incident reports, funder data, receipts, etc.).

  • Collaborate with the Housing Coordinator to support participants through the housing application process re-certification process, and provide transition services as they prepare to move in and set up a home.

  • Connect households to security deposits, furnishings, basic needs, and resources.

  • Support residents in understanding the lease and rent, communicating with property management and addressing behaviors that may jeopardize housing.

  • Visit and inspect participant apartments monthly.

  • Provide crisis prevention and intervention.

  • Support strategies to promote the neighborhood, apartment building, and personal safety.

  • Support participant health and wellness through connections to different resources.

  • Assist participants in maintaining or increasing income.

  • Help participants navigate transportation needs.

Minimum Requirements:

  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic, and social needs of residents.
  • Experience with case management or developing supportive housing service plans.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Ability to efficiently coordinate, track, and complete multiple tasks and adjust to changing priorities.
  • Ability to work independently and as a team member.
  • Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Valid driver’s license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
  • Ability to recognize mental health challenges, chemical dependency, and other behaviors.

Ability to use:

  • Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.
  • MS Word, Outlook, and Excel
  • The Internet and electronic timecard system
  • Computer Network (files, drives, and folders)

Education and/or Experience:

  • A course of study related to health or human services.
  • 1-3 years of experience with the target population served.
  • Somali-speaking candidates are encouraged to apply

** Salary/Wages : $22.00-$24.00 Hr., DOQ**

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; Two weeks of comprehensive onboarding, 20 hours of field-specific training, and $300 of yearly professional development funds—learning opportunities, including the Intercultural Development Inventory, Courageous Conversations about Race, and Affinity Spaces.BSW/MSW candidates can gain practice hours and supervision toward their licensure; an impactful presence in an organization that makes a difference in many lives.

How to Apply:

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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