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Host - Food and Beverage

2 months ago

Chicago, United States The Hongkong and Shanghai Hotels LTD Full time

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Host to join our F&B team to achieve the company's objectives and create a memorable guest experience.

  • Be a part of a Five Star Five Diamond luxury brand
  • Work with a busy, fast paced environment
  • Exceptional health benefits package and 401(k) with company match.
Key Accountabilities:
  • Responsible for all activities related to reservation handling, greeting, seating and farewell in the Restaurant as per standards set by the hotel.
  • Perform pre-service and after-service procedures as per standards.
  • Confirm reservations and large parties 2 days out.
  • Handle on-the-day reservations to Peninsula standards.
  • Understand and accurately follow the standard of sequence of service.
  • Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvement as needed.
  • Responsible to daily take-out orders over the phone or in person
  • Responsible for cash handling
General Requirements:
  • Must have at least 2 years guest service experience
  • Knowledge of Open Table or other computerized reservation system
  • Some computer experience(excel/word)
  • Wine knowledge
  • Micros experience
  • Ability to multi-task
  • Impeccable grooming and excellent presentation
  • Outgoing, well spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types
  • Ability to handle high stress situations.
Benefits We Offer:
  • 10 vacation days per year
  • 9 paid holiday days per year
  • 5 Chicago Paid Sick Leave days per year
  • 5 Chicago Paid Leave days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match


We are delighted to receive your resume for further consideration. Due to a high number of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

Requisition ID: 43548