IT Benchtop Support Specialist

6 days ago

Summit, New Jersey, United States Synectics Full time

Job Description:

  • We are seeking a dedicated IT Benchtop Support Specialist to join our team.
  • This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations.
  • Responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems.
  • Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
  • Manage the on-boarding, retirement, and relocation of lab equipment and computers.
  • Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
  • Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
  • Escalate complex issues to the client infrastructure teams as necessary.
  • Provide technical support for new system validations and change management efforts.
  • Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
  • Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
  • Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
  • Provide Audit Trail Reports as needed.
  • Work environment: Mostly in an office environment. Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware.
  • This is a 24/7 operation so a flexible schedule is required. Mainly nights and weekend shifts. These shifts can include overnights such as 6pm-4am or 8pm-6am so flexibility is a must.
Qualifications:
  • Must have at least an Associates degree and or equivalent Relevant IT Certification(s) acquired within the last 5 years.
  • Bachelor's degree is preferred
  • Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable.
  • Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues.
  • Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies.
  • Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
  • Flexibility: Ability to work nights, weekends, and provide 24/7 support as required.
  • Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.
  • 1+ years of IT Hardware troubleshooting
  • 1+ years of Software installation and troubleshooting
  • 6+ months Network configurations and troubleshooting
  • 1+ years of experience in a technical support role
  • Must have one or more years of Enterprise/Corporate IT experience.
  • Must have one or more years of group policy, file permission and user account management.
  • Over 2 years of Coding Python, Java, C++, UI/UX Development desired
Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.

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