Other Stories Retail Sales Ambassador
3 weeks ago
Job Description
We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.
Customer Service
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Greet and engage all customers in conversation
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Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
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Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
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Communicates with customers courteously and promptly in-person and via phone
Operations
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Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
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Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
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Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
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Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
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Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
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Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
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Adheres to & Other Stories values, policies and procedures as outlined in company handbook
Team Player
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Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
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Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
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Willingness and ability to readily respond to changing circumstances and expectations
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Assists in training new team members with high level of customer service focus
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Being straight forward and open minded including when receiving and sharing feedback
Financial Accountability: None
Qualifications:
Qualifications
Minimum Candidate Qualifications:
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Must be able to work a flexible work schedule including nights and weekends
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High School graduate or equivalent preferred
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At least 6 months of experience in direct customer service, retail industry preferred
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Ability to lift in excess of 20 pounds
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Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
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Ability to climb a ladder and use a step stool
Competencies:
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Exceptional customer service and interpersonal skills
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Ability to recognize and execute selling opportunities
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Ability and willingness to run a cash register
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Excellent communication and organizational skills
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Lively interest and knowledge in fashion and design trends
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Passion and drive for retail industry
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Ability to multi-task in a fast-paced environment
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Ability to take initiative to complete tasks and solve problems
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Ability to meet deadlines
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Ability to manage time and prioritize
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)
The hourly pay for this role is $17.50
EEOC Classification: SLS
Additional Information
All your information will be kept confidential according to EEO guidelines.
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