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Medical Office Front Desk

4 months ago

Falls Church, United States Capital Area Pediatrics Full time

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Services Representative to provide administrative support at our Sleepy Hollow location (Falls Church). This is a full-time, benefits eligible, hourly position.

In this role you will:

  • Serve as the first point of contact for patients and visitors.
  • Perform administrative duties in support of the patient experience.
  • Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service
  • Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients•
  • Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
  • Make outbound outreach calls to our patients/families to improve the population health of community, that patients are on schedule with their vaccinations, well-check/milestone appointments, and chronic condition care management.
  • Receives inbound calls, emails and text communications to schedule appointments (for patients checking in/out) using our electronic medical record (Athena).
  • General administrative and other duties, as assigned.
Knowledge, Skills, Abilities
  • Ability to employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team.
  • Ability to learn and retain new computer skills to support business needs
  • Fundamental knowledge of computer systems including Microsoft Office.
  • Fundamental knowledge of HIPPA compliance.
  • Excellent oral and written communication skills.
  • Ability to take direction and complete tasks as assigned.
  • Demonstrate initiative and a problem-solving mentality.
  • Ability to conduct calls using professional phone etiquette.
  • Ability to maintain confidentiality.
  • Demonstrate deductive reasoning skills.
Experience Requirements
  • At least two (2) years of professional experience, healthcare preferred.
  • Customer service experience is required.
  • At least one (1) year of patient registration/medical office administrative support is strongly preferred.
  • Electronic Medical Record experience – Athena is a plus
  • High school diploma or equivalent required.

Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.