![Total Expert](https://media.trabajo.org/img/noimg.jpg)
Tier 1 Application Support
3 weeks ago
This role is responsible for responding to user inquiries via live chat, email, and phone. This involves fostering adoption, fielding product questions, providing best practices and troubleshooting software issues and challenges. This position serves as a primary liaison between Total Expert and our end users in a highly team-oriented environment. You must have a desire to foster positive interactions with our end users.
This position is a hybrid role working 2 days a week at our St. Louis Park, MN office, with the option to work 3 days remotely.
Scheduled Hours: 10:30AM-7:00PM CST
What you'll be doing:
• Troubleshoot client's product questions or problems via live chat, email and phone, focusing on product functionality, operating environments and system configuration/setup.
• Serves as primary support liaison between Total Expert and end users.
• Responsible for documenting incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with strong focus on retention and reference ability.
• Manage workload to ensure all customers issues are handled in a timely manner and driven to resolution.
• Conveys customer feedback and escalations to Team Lead/Management.
• Work collaboratively within Support and across other departments to insure proper handling of customer issues, i.e. Development, Customer Success, etc.
• Assists in verifying user-reported issues and communicating to the proper internal channel for resolution.
• Assists in testing resolutions to ensure effectiveness.
• Promotes and maintains a high quality, professional, service-oriented company image among end users and team members.
• Takes initiative to constantly expand product knowledge within our platform.
• Demonstrates ability to adapt to fluctuation and increase in workload.
• Required to participate in a Saturday shift (as a backup) following the rotation guidelines. Shift can be covered remotely or in office. Access to internet will be required for remote coverage.
• Assists with other duties as assigned by management.
What we are looking for:
• Associate degree or Equivalent SAAS Business Experience.
• Minimum of 2-4 years' experience in a call center or customer service environment.
• Strong collaboration and team building skills.
• Excellent problem solving and troubleshooting skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Good verbal and written communication skills.
• Strong attention to detail.
• Proficient PC skills with knowledge of various software applications used for troubleshooting, call resolution and logging.
• Excellent time management, decision making, and organizational skills to insure most effective and timely delivery of service to clients.
• Exceptional troubleshooting ability.
• Willingness to interact with customers in a professional, productive manner that enhances customers' experience with Total Expert.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
-
St. Louis, United States TEK Connexion Full timeHybrid work schedule. Monday, Thursday and Friday are remote. Tuesday and Wednesday are onsite.Day Shift M-F, 7AM – 4PM.18 month contractRole summary: The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact...
-
Systems Administrator
1 month ago
St Louis, United States General Dynamics Information Technology Full timeTransform technology into opportunity as a Systems Administrator (Tier 2 Deskside Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems...
-
Tier 1 Support Specialist
3 weeks ago
Winter Park, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!Tier 1 Support...
-
Tier 1 Support Specialist
2 weeks ago
Winter Park, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!Tier 1 Support...
-
Tier 1 Support Specialist
2 weeks ago
Winter Park, Florida, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewardingTier 1 Support Specialists...
-
Tier 1 Support Specialist
3 weeks ago
Winter Park, Florida, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewardingTier 1 Support Specialists...
-
Tier 1 Call Center Technician
4 weeks ago
Cedar Park, United States Integris Full timeJob DescriptionJob DescriptionAre you ready to make an impact? Join Integris, where integrity meets innovation! Be part of a team that’s redefining IT services by leading with “People First”. Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers...
-
Quality Control Lead
2 weeks ago
Deer Park, United States Tier 1 Personnel Full timeJob Description Job Description Our facility located in Pasadena/Deer Park Area (HOUSTON) in the 77536 zip code, is looking for an experienced Quality Control Lead to join our team!Job Description-Learning our internal compliance standard, and applying it our completed products-Interact with clients regarding quality, products and order status-Maintain a...
-
Application Support Specialist
1 week ago
St Louis, United States Irca Group Full timeThe Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States...
-
Release Manager
2 months ago
St Louis, United States CareerBuilder Full timeQualification : Change and Release Mgmt. Duration of Project : 3 Year Job Description : Minimum Technical Qualifications: 1. At least five (5) years of code deployment and environment support including SQL data refreshes in multi-staged environments that follow a waterfall SDLC and include system test, user acceptance test, pre-production/staging, and...
-
Application Support Specialist
6 days ago
St Louis, United States irca Group Full timeThe Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States...
-
Application Support Specialist
2 weeks ago
St Louis, United States Concero Full timeThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...
-
Application Support Specialist
1 month ago
St Louis, United States Concero Full timeThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...
-
Application Support Specialist
1 month ago
St Louis, United States Concero Full timeThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...
-
Technical Support Specialist I
1 week ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
-
Technical Support Specialist I
2 weeks ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
-
Technical Support Specialist I
3 weeks ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
-
Technical Support Specialist I
2 weeks ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
-
Technical Support Specialist I
3 weeks ago
St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full timeScheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard...
-
Application Support Engineer
2 weeks ago
St Louis, Missouri, United States Fulcrum Digital Inc. Full timeJob DescriptionApplication Support Engineer (L2 support)Location: St Louis, MODuration: Full TimeSalary Range: $75000 to $85000/YearThe RoleProvide L2 support to production system like application, database, middleware components, infrastructure and network componentsManage productions incidents end-to-end within defined SLAs with focus on resolutionInteract...