Technology Support Specialist

2 months ago

Fairfax, United States DSA Full time

DSA is seeking a Technology Support Specialist to join our hybrid team in Fairfax, VA. This position is to support DSA's internal systems and employees. This is a mid-level position which provides opportunities for growth in the IT field and is suited for an individual who is interested in expanding a career in Information Technology. The individual will be gaining experience in all facets of IT, i.e.; servers, networking, security, Office 365/Azure, etc.

Required Qualifications

  • 5 or more years professional, in-depth Windows server operating system, hardware and application support.
  • Consulting with end users on all aspects of computer and application use.
  • Familiarity with Microsoft Active Directory, Azure AD Connect, GPOs, Conditional Access Policies, and the Windows Server operating systems (2016-2022).
  • 3-5 years of experience administering Microsoft 365 security controls, Exchange/SharePoint/OneDrive, and Intune.
  • Documented experience with managing backup software and business continuity/disaster recovery plans.
  • Experience with enterprise utility applications such as VPN, anti-virus, and anti-malware tools.
  • Working knowledge of VMware virtualization in an enterprise network.
  • Ability to work as a team, written/verbal communication, and enthusiasm for cross-training with peers.
  • Ability to document, measure and improve existing processes.

Desired Qualifications
  • Education equivalent to an Associate's degree from a two-year college with emphasis on Information Technology or similar coursework in applicable fields.
  • Experience may be substituted 2 years for 1 year education.
  • Relevant certifications will be considered.

Key Responsibilities
  • Provides response assistance and coordination for servers, applications, and Microsoft 365/Azure administrative support.
  • Maintain primary and secondary VMware cluster for virtual servers along with storage and backup systems.
  • Troubleshoots and resolves problems with remote users and systems including authentication systems and methods.
  • Requests and documents additional information as required. Administrative application support duties as needed including vendor coordination.
  • Assist with administrative systems support as needed in coordination with other support resources.
  • Maintain inventory of installed equipment information and applications into inventory system following prescribed guidelines. Maintain network documentation.
  • Provides hands-on support at DSA's office locations and data center.
  • Participates in and contributes to the development of technology planning efforts.
  • Provide consistent training and enthusiastic support for the development of other team members.
  • Collaborates with IT staff in policy and process improvement. Performs other duties as assigned.

Desired Technology experience
  • Microsoft Windows server 2012-2022
  • VMware v7 and above
  • Microsoft Hyper-V server
  • Dell Servers, Powerstore 500T iSCSI storage, network switches
  • Firewall security devices (Sonicwall)
  • Veeam backup & replication software; Synology NAS; Cloud storage
  • Basic understanding of Azure/Office 365 tenant administration
    • Conditional access policies
    • Establishing federation/SSO for cloud applications
    • Establishing B-2-B connections to other company tenants
  • Public DNS services (Network Solutions, DNSmadeEasy)
  • PRTG monitoring software

DSA specializes in providing cutting-edge data analysis and technology solutions to our government customers. With a team of highly skilled colleagues and the latest tools and technologies at our disposal, DSA is committed to helping our customers achieve their goals and stay in front of technology trends. As a member of our team, you will have the opportunity to work on a wide range of projects and collaborate with some of the brightest minds in the cleared industry. From data modeling and analysis to software development and implementation, you will have the chance to make a real impact on our clients' businesses and help them succeed in today's data-driven world. We offer competitive salaries, comprehensive benefits packages, and a supportive and collaborative work environment that encourages creativity and innovation. So if you're ready to take your career to the next level and join a dynamic and growing company, you should apply

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.

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