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Scheduler I

4 months ago

Dover, United States Bayhealth Full time

**655 Bay Rd, Suite K**

**STATUS**:Full Time 80 Hours

**SHIFT**:Days

**GENERAL SUMMARY**:
Summary:
The Scheduler I provides excellent customer service while performing complete and accurate registration and scheduling functions to provide information for continuity of care and revenue cycle efficiency. The Scheduler I is an entry-level position, responsible for patient registration, scheduling, and associated tasks which include information collection and validation. Insurance-related tasks include verification, collection of co-payments (when applicable), and collection of associated paperwork. Multitasks between answering phone calls, making outbound phone calls and assists patients and physicians with their scheduling needs. The Scheduler I must possess good communication, interpersonal, organizational skills, and a high level of attention to detail. The Scheduler I may perform other duties as assigned as the need arises or as policies change to support the departmental needs.

**ESSENTIAL FUNCTIONS & ACCOUNTABILITIES**:
1. Schedule/ Reschedule patients for department services or studies based on physician referral.
2. Manage electronic worklists.
3. Schedule patients utilizing the EMR, following established templates, protocols, and appointment types.
4. Communicate patient instructions.
5. Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc.
6. Effectively communicate with department coordinators, staff, Radiologists, Medical Offices, and physicians.
7. Notifies providers and patients of requirements during scheduling process.
8. Initiate prior authorizations, and referrals.
9. When needed, execute necessary steps and documents to establish medical necessity when appropriate.
10. Ensures that medical coverage is active, updated, correct in Epic, and resolves any issues that are counterproductive to establishing eligibility. Uses Epic to determine insurance eligibility. Use websites to determine coverage/eligibility.
11. Evaluate referrals and link to appropriate upcoming appointments.
12. Communicate in a manner that provides a consistent positive patient experience.
13. Confirms patient visits.
14. Manages patient appointment cancellations and rescheduling.
15. Utilize wait lists properly to offer patients an opportunity to schedule appointments through the EMR system.
16. Contacts patients to confirm appointment dates and times prior to visit.
17. Will pre-register patient when appropriate and verify insurance eligibility.
18. Assist with communicating patient responsibilities (e.g., copays) and collect upfront.
19. All other duties as assigned within the scope and range of job responsibilities.

**REQUIRED MINIMUM EDUCATION AND CREDENTIAL**:
Education High School Diploma or GEDCredential None Required
-

**EXPERIENCE:
**Required**:6 months experience in healthcare, hospitality, or customer service call center setting. No experience necessary if a graduate of medical assistant program or billing program.

**Preferred**:One year of medical clerical/office experience in healthcare, hospitality, or customer service call center setting.

**PREFERRED EDUCATION AND CREDENTIAL**:

- Education Associate Degree
Business
Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program.
Credential Certified Revenue Cycle Representative
-

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