Night Auditor

3 weeks ago

Costa Mesa, United States Holiday Inn Express Full time

Job Description

A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with S3 Hotel Group standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to S3 Hotel Group Hospitality standards.
  • Maintain Front Office computer system operation according to S3 Hotel Group standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to S3 Hotel Group standards.
  • Maintain proper record keeping (i.e., log books, etc.) according to S3 Hotel Groups standards.
  • Be familiar with all S3 Hotel Group Hospitality’s policies and house rules.
  • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other employees during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Prepare and distribute the Daily Flash Report as needed.
  • Drive safely and follow all traffic regulations when Driving the hotel Van and report any accident or violation immediately.
  • Act as hotel system liaison during night hours.  Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.

Marginal:

  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to S3 Hospitality procedures.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool area (property specific)
  • Handle items for “Lost and Found” according to the standard.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

What we need from you

High School diploma or equivalent, plus some customer service experience.  Must speak fluent English.  Other languages preferred.

Carrying or lifting items weighing up to 50 pounds

Moving about the public areas

Communicating with other people

Handling objects, products, and computer equipment

Bending, stooping, kneeling

Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.

Necessary mathematical skills are used frequently.

Necessary computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.

May be required to work nights, weekends, and/or holidays.

What we offer

In return, we'll give you a competitive compensation. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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