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Leasing Agent

3 months ago

Chicago, United States Flats LLC Full time
Role Summary

The Leasing Professional will be responsible for leasing apartments, responding to inquiries, and providing excellent customer service to current and potential residents.

Essential Functions
  1. Greet and welcome prospective residents and provide them with a tour of the property.
  2. Respond to inquiries from prospective residents, providing information about available apartments, lease terms, and amenities.
  3. Process lease applications and conduct credit and background checks on prospective residents.
  4. Prepare lease agreements, review them with prospective residents, and obtain signatures.
  5. Collect and process rent payments and security deposits.
  6. Handle resident concerns and inquiries in a timely and professional manner, resolving any issues that arise.
  7. Maintain accurate and up-to-date records of lease agreements, move-in and move-out dates, and resident communication.
  8. Follow up with prospective residents to close the leasing process and ensure resident satisfaction.
  9. Maintain an up-to-date knowledge of market trends and competitive properties to effectively market our properties and attract new residents.
  10. Work collaboratively with property management and maintenance teams to ensure a high standard of property maintenance and curb appeal.
  11. Participate in regular training and professional development opportunities to enhance skills and knowledge of industry trends and best practices.
  12. Maintain a lead engagement and task management score of 6 or better in Funnel CRM
Competencies
  1. Excellent communication, negotiation, and interpersonal skills
  2. Ability to work independently and manage multiple projects simultaneously
  3. Proficiency in Microsoft Office Suite, property management software, and CRM software

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical demands

Standing for up to 4 hours. Lifting up to 40 pounds Ability to walk long distances during property walk. This role is required to walk all parts of the building including but not limited to the exterior of the building, basement, and roof.

Position type and expected hours of work.

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Some flexibility in hours is allowed. This position will be required to be on site during emergency situations, which can occur at any time. Some weekend hours may be required to cover team days off.

Travel

Minimal travel is expected for this position.

Required education and experience.
  • Ability to read and write English, follow verbal instructions, and use simple math.
  • 1-2 years of related experience required
  • High School Diploma or Equivalent
Preferred education and experience
  • Bachelor's degree Preferred.
  • CAM/CPM certification
  • Leasing experience
  • Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.)