Customer Success Engineer/Linux

2 weeks ago

Atlanta, United States Data Network Services Inc Full time

Our client is searching for a Customer Success Engineer (CSE) to support a major customer account, providing post-sales technical product support, best practice guidance, and engineering support. In this role, the CSE will oversee the ongoing Support & Services of a designated account(s). Client prefers candidates with Red Hat Certification, Video Networking, and experience manaqing customer issues. This is a work remote position. Sorry, no third parties.

Responsibilities:

Serving as the primary customer liaison; working with cross-functional teams to meet the customer's needs.

Ownership of the progression of technical support cases and customer inquiries relative to our client's Video and Broadband Solutions and Content Delivery and Storage.

Coordinating and tracking change requests between the Customer, Product Management, Technical Support, and R&D.

The CSE is responsible for tool innovation and automation in accordance with the company and customer needs.

Debug technical issues, and escalate issues as needed while engaging additional resources to progress issue resolution.

The ideal candidate is a collaborative and articulate individual that has experience providing technical support for the customer's platforms and is motivated by maximizing customer success and outcomes. This person should demonstrate the ability to develop and maintain strong relationships with key customer personnel, serving as the customer's primary advocate, technical support engineer, and service-related communication points.

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