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Director of Operations

2 months ago

Hartford, United States ACCEL Law Group Full time
Description

Join us in a key position responsible for overseeing operations, implementing company strategies, and nurturing a culture of trust and achievement at ACCEL Law and ACCEL Compliance. As the Director of Operations, you will lead administrative functions, drive growth initiatives, and prioritize operational effectiveness. We are seeking a candidate with a strong sense of ownership to elevate the organization, manage personnel, optimize our systems, spearhead HR and training programs, and supervise day-to-day operations. Located in West Hartford, CT, this role offers a unique opportunity to make a substantial impact on our team and company.

Responsibilities

Strategy:
• Strategic Planning: Contributing to strategic and tactical planning.
• Risk Management: Identifying and mitigating risks.
• Quality Control: Ensuring high-quality services.
• Organization Development: Supporting organizational growth.

Human Resources Administration:
• Lead the firm's Human Resources functions, including recruitment, payroll, and benefits administration (collaborating/partnering with an external bookkeeper).
• Research insurance brokers that will offer favorable annual renewals.
• Assess and fulfill staff requirements to support firm operations.
• Oversee the Firm's benefits package, including welfare and retirement plans.
• Develop and enforce firm policies, procedures, and job expectations for all staff.
• Support the Managing Partner in managing associate attorney compensation and bonuses.
• Identify team KPIs to ensure team performance.
• Oversee training and onboarding of staff.

Technology Management:
• Regularly evaluate the Firm's computer systems and software to ensure they meet operational needs.
• Manage maintenance contracts for all computer hardware and software, ensuring reliability.
• Oversee the management of the Firm's telephone system, ensuring effective communication.
• Assist in driving new technology development initiatives to better service clients.

Qualifications

• Ability to unite and lead diverse team members effectively, fostering a cohesive and productive environment.
• Ability to partner with the firm partners to build growth strategies along with KPIs to measure performance.
• 5- 7 years experience in a law firm administrator or office management role.
• 2-4 years of experience managing staff.
• Background in law firm billing, accounting practices, and fiscal management.
• Exceptional administrative, organizational, and time management skills.
• Outstanding verbal and written communication abilities.
• Experience creating SOPs and KPIs for staff positions.
• Ability to champion a paperless work environment.
• Ability to analyze data and provide recommendations.
• A bachelor's degree in Finance, Accounting, or Business Management.
• Experience with QuickBooks, Clio legal technology, and familiarity with Ninety EOS software preferred.
• Certified Legal Manager (CLM) certification is preferred.
• Manage the pipeline of the firm's matters to meet financial goals.