Global Security Operations Center Operator
4 weeks ago
The Global Security Organization (GSO) plays an important role in delivering on the client's Duty of Care to its employees, guests, and customers - while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.
What you'll do:
- Ensure the protection of company staff, guests, and assets through a diligent monitoring of Access Control System, CCTV, Incident Management Systems and Dispatch Control Room
- Document and record security activity observed during scheduled shift and escalated incidents
- Support analytical product production to support travel and risk programs
- Carry out policies and procedures in accordance with company policies
- Forge effective relationships with colleagues to achieve goals
- Open source monitoring during special events, security incidents, disasters, and other crises on a global scope
- Other ad hoc duties or special projects as assigned by Global Security management
- Make intelligent decisions in a manner that reflects maturity, patience, intelligence, and a cogent interpretation of all meaningful information
- Continuously monitor OSINT streams for any threats by external actors against Snap staff, assets, operations, or reputation and escalate threat intelligence to the Intelligence & Risk Analysis (I&R) team
- Utilize intelligence platforms to detect upcoming risk events that have the potential to cause disruptions to Snap (e.g., protests and demonstrations, extreme weather events, upcoming flashpoint dates, etc.) and escalate relevant information to the GSOC and Regional Security Managers
- Monitor travel security advisories that have the potential to impact Snap business travelers' itineraries and escalate relevant information to the Travel Security Manager
- Provide OSINT collection and monitoring in support of Snap events, supporting the I&R team and the Event Security team
Knowledge, Skills & Abilities:
- Knowledge and familiarity with computers and security equipment, including CCTV monitors including but not limited to Milestone, Lenel, Valor and Basic Life Safety systems.
- Basic understanding in incident response, Crisis Management, Incident Management, Emergency Response utilizing communication channels including Slack, Everbridge, email (via the G-suite), video calls and phone systems.
- Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
- Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
- Ability to work comfortably in a team environment, as well as individually
- Strong time management, ability to multitask, and attention to detail capabilities
- Ability to master the company's computer based technologies
Minimum Qualifications:
- High school degree or GED or equivalent years of experience
- 1+ years of experience as a GSOC operator or emergency services dispatcher
- Ability to lift up to 20.5 lbs. to support emergency response or relocation
- Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
- Current CPR and Basic First Aid certification
- Knowledgeable of how to leverage social media, news media, and other online sources for open source intelligence (OSINT)
- Understanding of how to evaluate information sources for accuracy and reliability
Preferred Qualifications:
- Guard card/security license according to state requirements
- 2+ years of experience as a GSOC operator or emergency services dispatcher, working with access control, CCTV monitoring, incident management technology and OSINT monitoring
- The flexibility to work any assigned shift and to attend meetings and training sessions
- Data analytics and reporting experience for running current analytics and the creation of new reports
- Prior training or educational coursework on research, analytical, or intelligence techniques
- Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.
Desired Education
Bachelor's degree from an accredited college or university with a concentration in a relevant course of study or an equivalent combination of education and experience
Desired Years of Experience
2+
It's our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
- Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
- Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
- Accessing our or our customer's assets, secure digital systems, and networks
- Ensuring a safe interactive environment for players, employees, and temporary workers
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
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