Front Desk Receptionist

4 weeks ago

Boone, United States HIGH COUNTRY COMMUNITY HEALTH INC. Full time

Job Type

Full-time

Description

Duties Include:

  • Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
  • Scan Insurance card and link insurance in patient's chart
  • Update new paperwork yearly
  • Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
  • Capture picture of the patient if not already done
  • Distribute patient questionnaires when necessary
  • Answer telephones courteously and send patient messages to appropriate staff
  • Schedule appointments
  • Call and remind patients of their upcoming appointments
  • Collect co-pays, deductibles and outstanding balances on patient accounts
  • Post co-pays and SFS payments as pre-payments
  • Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
  • Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
  • Scan paper documents into patients chart when completed
  • Must be able to perform check out duties as well on days covering both positions
  • Ensure daily workflow is maintained
  • Other duties as assigned
Requirements

Education: High school diploma.

Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.

Other requirements: Proficient medical terminology skills,

Performance Requirements:

Knowledge:
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of manual/computerized scheduling systems.
  • Knowledge of customer service principles and techniques.
Skills:
  • Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
  • Skill in maintaining master appointment schedule via manual or computerized means.
  • Skill in producing reports about appointment patterns as needed.
Abilities:
  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.


Salary Description

$15-$17

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