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Experienced SOC Operator

2 months ago

West Greenwich, United States Securitas Full time
Job Description

Alarm Dispatcher - Not remote - $22.75 per hour

Responsible for protecting the Associates and assets by monitoring facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up to date with new technology.

Duties and Responsibilities

The main duties to be completed within the role of Alarm Dispatcher include but not limited to the following:
  • Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the company worldwide
  • Responsible for all control room operations, including CCTV review
  • Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
  • Provide operational support to the SOC Specialists, Supervisors, or appropriate Managers
  • Ability to communicate with other officers on site following protocol
  • Knowledge of how to use security and fire alarm systems
  • Must be able to be contacted while on shift via radio
  • Be open and willing to undertake new training across SOC functions. This may require an adjustment in scheduling to business needs.
Qualifications:
  • At least one year in security, with prior dispatch and/or command center experience
  • Proficient with computers
  • Excellent communication skills
  • Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
  • Troubleshooting experience
  • Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off-hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander.
Requirements:
  • Security experience required: 1 year
  • Customer service experience: 1-2 years
  • CPR, First Aid, AED training
  • High school diploma, GED, equivalent or above
  • Must be 18 years or older
  • Second interview


EOE/M/F/Vets/Disabilities

#SCMARI

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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