Service Coordinator

3 weeks ago

Lititz, United States Haller Enterprises Full time

About Haller Enterprises:

Are you seeking a career with a values-driven and collaborative company that prioritizes your growth? Join our dynamic team at Haller We are committed to fostering a culture where our employees thrive, and we are poised for sustained growth and success in the years ahead. Our fundamental philosophy centers on enriching the lives of our team members, customers, and the communities we serve. We want work to be an enjoyable and fulfilling experience. If this aligns with you, we would love to hear from you

About the Role:

We are actively in search of a seasoned Project Coordinator adept at steering projects to successful fruition, from inception to completion to join our corporate team based out of our Lititz, PA campus. This position reports to the General Manager of Commercial Installation Operations.

What You Will Do:

  • Answer inbound calls and work with commercial contract accounts to schedule both demand calls and recommended work.
  • Create work orders for regular and demand service calls as received.
  • Gather and confirm customer emails for future communication and marketing purposes.
  • Maintain accurate customer history and contact information.
  • Handle customer complaints in a professional and timely manner.
  • Assist customers with billing questions and concerns.
  • Assist the Accounting Department with light collections.
  • Confirm sales lead information for replacement and maintenance leads are entered into the system accurately and timely for Account Manager review.
  • Process and complete work orders for daily billing and record daily, weekly, and monthly revenue.
  • Batch and export all service invoices weekly with a special exception for end-of-month close.
  • Maintain accurate reporting and follow-up for monthly unbilled work orders.
  • Work with the Commercial Service Manager to monitor the profitability of service technician work orders.
  • Review with the Commercial Service Manager all work orders with a closing margin of under 45%.
  • Follow up with all open, pending, recommended, and quoted work.
  • Close opportunities and create new work orders for customer-approved work.
  • Communicate and work with the Commercial Service Estimator for high priority approved work.
  • Maintain accurate reporting for closed/won service repairs.
  • Assist as the backup to PM Coordinator in entering and maintaining the maintenance agreement follow-up, renewal contract review, set up, and monthly billing.
  • Other duties as assigned.

Why You Will Love Working for Us:

  • Customizable and comprehensive medical benefits starting on the first of the month including company paid Life Insurance, & Long-Term Disability
  • Company contribution to 401(k) and HSA's
  • Company-paid Employee Assistance Program and Mental Health Coverage
  • Company-sponsored activities throughout the year to connect with other Haller team members.
  • PTO starts right away - 3 weeks for a full calendar year.
  • Outstanding company culture based on Haller's Mission/Vision/Values

What We Need From You:

  • H.S Diploma or GED
  • 3+ years' experience in a similar role providing project coordination to a team dedicated to customer service. Experience with commercial-based mechanical/electrical/HVAC contracted services is a definite plus.
  • An associate degree in business administration, management, or a related field is also preferred.
  • Reliable means of transportation is required.
  • The ability to organize efficiently is crucial, this includes the ability to prioritize tasks, manage time efficiently, and maintain orderly workflows.
  • Excellent verbal and written communication skills.
  • Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • The capability to identify issues, analyze problems, and develop effective solutions.
  • Understanding inquiries and the needs of our Residential customers, ensuring timely responses to inquiries, and resolving concerns promptly.

Work Hours

  • 7:00 am - 4:00 pm, Monday through Friday
  • Some overtime is required during high call volume periods.

$21.00 - $24.00 per hour, this is the anticipated range for this role, those with skills above and beyond the requirements may have a higher salary opportunity. This is a non-exempt position.

As part of our standard hiring process, any candidate that is made an offer of employment must have a background check, physical evaluation, drug screening and motor vehicle record performed.

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