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User Experience Researcher

2 months ago

Houston, United States PROS Full time

The User Experience Researcher (UX Researcher) plays a key role in evaluating the experience of our cloud-based enterprise software. They conduct user research studies, using various methods, to inform design and product management strategy. They are an influential advocate for user-centered design both internally and externally and approach research with pragmatism.

As a UX Researcher, you are responsible for infusing user-centered design thinking in everything the UX and Product teams do. You challenge your team to improve both key UX metrics (user feedback, adoption, user satisfaction, and customer retention), and business metrics (customer satisfaction, reviews, sales, market-share).

This is a hybrid role with the expectation to work in a PROS office, if in proximity.

The Company - PROS:

PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A Day in the Life of the User Experience Researcher:

  • Works closely with Research Lead, product team members, and various stakeholders to develop, conduct and report insights from user research studies
  • Utilizes research methods such as: contextual inquiry, interviewing, task analysis, competitive analysis, formative and summative usability testing, A/B testing, personas, surveys, statistical analysis and card sorting
  • Utilizes data visualization software to analyze and disseminate quantitative data
  • Educates the team on the latest usability research methods
  • Evangelizes user-centered design inside and outside the company
  • Possibly includes low-fidelity prototyping, heuristic reviews, and web analytics
  • This position will require working with colleagues in European time zones

Required Qualifications - About you:

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

  • You're accomplished. You have successfully delivered research projects with measurable outcomes in an academic or business environment. Experience working in a user experience related role in an agile software environment is a plus
  • You're knowledgeable. Solid foundation in experimental design and research methods, usability principles and interviewing techniques such as think-aloud protocols and qualitative analysis
  • You're motivated. You're THE definition of a self-starter and a problem-solver. You're resourceful and pragmatic with excellent time management skills. You think a step ahead, propose new courses of action, and develop relationships across and outside the organization
  • You're an open book. You communicate crisply and are a good listener. You go out of your way to be transparent in your actions and your words. Excellent written, verbal and visual communication skills to share research findings and actionable recommendations
  • You're collaborative. You possess a desire to work with and influence researchers, designers, web analysts, content strategists, product managers and engineers, as well as stakeholders and customers
  • You're a global thinker. You have a sensitivity and willingness to work across cultures and time zones. Willing to travel when required

Highly Preferred:

Bachelor's Degree preferred in Human Factors, Cognitive Science, Psychology, Data Science, or related fields preferred

Skills & Personal Characteristics:

  • Ownership
  • Innovation
  • Care

Why PROS?

This is a unique opportunity to join the market leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market.

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.

Our people make PROS stand out from the rest. if you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.