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Call Center/Customer Service

4 months ago

Jersey City, United States Planet Honda Full time

The area's largest dealership is in search of Call Center/Customer Service candidates. Our successful store is #1 in NJ due to our innovative strategies to drive customers to our store. A background in customer service or telemarketing is desired. This is a full-time position and there is NO COLD CALLING INVOLVED Earn $45k to $80k per year salary and bonus. We provide our representatives with superior training in order to provide our customers with an exceptional purchase experience.

Responsibilities (include but not limited to):

  • Follow up with prospective customers in response to their email inquiries.
  • Receive all inbound sales calls.
  • Set appointments with customers.
  • Maintain a customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory, and their benefits to the customer.
  • Willingness to work in a team environment and follow directions.
  • Establish personal goals that are consistent with the dealership's standards of productivity, and devise a strategy to meet those goals.
  • Attend sales meetings and training sessions as required.
  • Follow all company policies and procedures.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
Job Requirements:
  • Motivation to be Successful
  • Great Customer Service Skills
  • Be Able to Create and Maintain Customer Relationships
  • Strong Computer & Phone Skills
  • Self-Starter and Ability to be a Great Team Player
  • Maintain Professional Business Attire and Appearance
  • Must work on Saturdays
We Offer:
  • Medical & Dental Plan
  • 401k
  • Employee Assistance Program
  • Proven Sales & Product Training
  • Opportunities for Advancement
  • Dealership Gym
  • Employee Purchase Program
  • Dealership Cafe