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Lead / Product support

2 months ago

Chicago, United States Esolvit Full time

Job Title - Lead / Product support

Salary - $120,000.00

Location - Chicago, IL

Client - Quinnox
Job Description::
Prudential

Remote

Lead / prod support role with Banking / Capital Markets

The candidate must have the below capabilities:
Team management skills including job rotation schedule creation and leave management
Strong understanding of Production Support roles and responsibilities
Mindful of importance of timely and regular response when an incident occurs
Knowledge on ticket management tools (JIRA, Service Now, Remedy, Mantis ...)
Knowledge on scheduler operations tools (Control M, Autosys, Active batch etc...)
Strong analytical skills to navigate and identify the root cause using logs as a starting point
Strong communication skills (written and oral) to explain the cause, effect and corrective action
Strong logic reading skills on Python and Java and apply fixes
Server technologies like windows, unix
Strong team player
Should be able to write programs in Java or Python
Ticket analysis to identify recurring issues and long term fixes
Ability to learn new skills on the job
Good to have: DevOps, Jenkins

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