Entry-Level Consultant

3 weeks ago

Bismarck, United States Travel by Tilly Full time
Entry Level
Remote Position

As a Remote Client Manager, you will assist clients in organizing their travel plans by providing expert advice and recommendations. Your goal is to ensure a smooth, enjoyable, and stress-free travel experience from booking to return. You will handle inquiries, create itineraries, and solve any issues that may arise.

Key Responsibilities:

Client Consultation and Assistance:

  • Provide timely responses to client inquiries through various communication channels, offering information about destinations, travel packages, and services.
  • Understand client needs and preferences to offer tailored travel recommendations and solutions.
  • Assist with booking flights, accommodations, transportation, and tours.

Itinerary Design and Coordination:

  • Design personalized itineraries that align with clients’ travel goals, budget, and interests.
  • Collaborate with travel vendors to confirm bookings, process changes, or handle cancellations.

Travel Documentation and Transactions:

  • Ensure clients have all necessary documents, such as passports, visas, and travel insurance.
  • Manage payment processing, ticket issuance, and document compliance.

Issue Management and Resolution:

  • Resolve any problems clients face during their travel, including delays or cancellations.
  • Liaise with suppliers to rectify issues and ensure customer satisfaction.

Industry Knowledge and Research:

  • Keep up-to-date with travel trends, destinations, and services.
  • Continuously research and recommend new products to clients for an improved experience.

Record Keeping and Administrative Tasks:

  • Maintain organized records of client interactions and travel plans.
  • Prepare and distribute travel documents efficiently.

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