Customer Financial Services Specialist

4 weeks ago

Boston, United States Acushnet Full time
Job Description

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Customer Financial Services Specialist will be responsible for managing portfolio of customer accounts, including but not limited to accounts based in Latin America as well as west coast of US, within the order-to- cash cycle in accordance with departmental and corporate guidelines/objectives. Responsible for daily account contact to cure A/R issues and delinquencies, manage orders against credit line and AR guidelines, and process customer master maintenance modifications.

Responsibilities:
  • Responsible for maintaining the integrity of customer master records (bill to's and ship to') in accordance with sales and marketing policies and practices in terms of when to close and account, when to solicit sales approval, whether address changes may be made and or when to change a top line with knowledge of the potential legal ramifications. etc.
  • Contact customers to collect and/or resolve past due balances.
  • Use YayPay software (or similar) to prioritize and set collection strategies.
  • Maintain adequate account documentation in support of efforts.
  • Escalate to manager as appropriate.
  • Employ use of automated e-mail technologies.
  • Manage inbound and outbound calls from customers and sales reps.
  • Monitor payment trends, scoring changes, and take appropriate corrective action to mitigate the potential for risk of loss including, removing/ reducing credit lines.
  • Execute on security as necessary (i.e. draft on letter of credit).
  • Code customer deductions and follow/pursue to closure.
  • Negotiate acceptable workout plans as necessary.
  • Continuously review assigned order queues to determine which orders should be credit released and/ or credit restricted.
  • Release according to departmental guidelines.
  • Formally communicate with sales and the customer as correct action is required in order to facilitate an order release.
  • Requires a review of weekly held order report and take corrective action.
  • May require negotiation with customers.
  • May require submittal of a formal credit line recommendation as necessary.
  • Process customer refunds and account reconciliations.
  • Draft correspondence to customers and sales representatives concerning account specific issues.
  • Produce custom reports upon request that typically relate to a specific customer or set of customers.
  • Will require working proficiency with Excel and Word.
Requirements:
  • High School graduate, some college level work desirable.
  • Typing skills and Microsoft Office product proficiency required.
  • 3-5 years of commercial credit and collection experience.
  • Call center experience strongly preferred.
  • Spanish language proficiency required.
  • Must have excellent organizational and time management skills.

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