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Guest Services Agent

4 months ago

Pittsburgh, United States HRI DEVELOPMENT Full time

Come and be a part of a hotel team that is truly, "Exactly Like Nothing Else". The industrialist Hotel, a Marriott Autograph Collection Hotel, is looking for a guest service agent that is compassionate, reliable, and customer service orientated. If that's you, we encourage you to apply

This role will primarily be 3pm to 11pm
Weekend availability is a must
Full Time position
Knowledge/experience of LightSpeed operating system is appreciated but not mandatory.

Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel

requirements. Provide information to any guest or visitor inquiry.

JOB DUTIES

Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation
• All room types, numbers, layout, decor, appointments and location
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Meet with supervisor to review daily assignments and priorities
• Meet with departing Front Desk Agent to review business status and follow up items
• Access all function of computer system according to established procedures and standards
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Answer department telephone within three rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Accommodate all requests for information in a congenial manner
• Process all guest check ins according to established hotel requirements
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type as agreed upon

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.