Current jobs related to Agent, Guest Services - Pittsburgh - Wyndham Hotels & Resorts

  • Guest Services Agent

    1 week ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    FULL OR PART-TIME Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registe Guest Service, Agent, Hospitality, Operations, Hotel, Reservations

  • Guest Services Agent

    5 days ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    FREE HEALTHCARE$14.20/ HRFULL-TIME 2:00 pm-10:00 pm WEEKDAYS 6:00 am-2:00 pm WEEKENDS Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon Guest Service, Agent, Hospitality, Operations, Hotel, Reservations

  • Guest Service Agent

    4 months ago

    Pittsburgh, United States PROSPERA Full time

    Job DescriptionJob DescriptionDescription: A hotel guest service agent (GSA) is the main point of contact for guests and is responsible for providing high-quality service. Their responsibilities include:Greeting guestsWelcoming guests upon arrival to make a positive first impressionReservationsBooking and confirming reservations, and communicating with...

  • Guest Service Reservation Agent

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and...

  • Guest Service Agent

    1 week ago

    Pittsburgh, United States Sonesta International Hotels Full time

    Guest Service Agent - R-0061047 DESCRIPTION/RESPONSIBILITIES: Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as...

  • Guest Services Agent

    2 months ago

    Pittsburgh, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Pittsburgh, PA, US, 15222 Property Name: Wyndham Grand Pittsburgh Req Id: 14921 Wyndham Grand is now seeking a Guest Services Agent to join our team at the Wyndham Grand Pittsburgh location in Pittsburgh , Pennsylvania . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Service Agent-2

    1 week ago

    Pittsburgh, United States Sonesta International Hotels Full time

    Guest Service Agent-2 - R-0061095 DESCRIPTION/RESPONSIBILITIES: Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person...

  • Guest Service Reservation Agent

    2 months ago

    Pittsburgh, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Reservation Agent** Location: Pittsburgh, PA, US, 15213 Property Name: Wyndham Pittsburgh Uni Center Req Id: 15951 Wyndham is now seeking a Guest Service Reservation Agent to join our team at the Wyndham Pittsburgh Uni Center location in Pittsburgh , Pennsylvania . **Job Summary** The Guest Service Agent is responsible for providing...

  • Part-Time Guest Services Agent

    4 months ago

    Pittsburgh, United States Wyndham Hotels & Resorts Full time

    ** Part-Time Guest Services Agent** Location: Pittsburgh, PA, US, 15213 Property Name: Wyndham Pittsburgh Uni Center Req Id: 19770 Wyndham is now seeking a Part-Time Guest Services Agent to join our team at the Wyndham Pittsburgh Uni Center location in Pittsburgh , Pennsylvania . **Job Summary** The Guest Service Agent is responsible for providing...

  • Front Desk Agent/Guest Service Agent

    3 months ago

    Pittsburgh, United States PROSPERA Full time

    Job DescriptionJob DescriptionDescription:The Doubletree by Hilton Pittsburgh - Green Tree is currently hiring for the position of Guest Service/Front Desk Agent. Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. If you would like to be a part of an...

  • Guest Services Representative

    1 day ago

    Pittsburgh, Pennsylvania, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...

  • Guest Services Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Accor Full time

    About Us:Accor is a leading hospitality group that values exceptional service and guest satisfaction. We are currently seeking a dedicated Front Desk Agent to enhance our team and contribute to outstanding guest experiences.Position Overview:The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for our guests. If you thrive in a...

  • Guest Service Agent

    1 week ago

    Pittsburgh, United States Drury Hotels Company, LLC Full time

    Pay is $17.50 per hour! Quarterly Bonus! 90-Day Raise! Shift: 3p-11p Property Location: 745 Grant Street - Pittsburgh, Pennsylvania 15219 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today...

  • Guest Services Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Crescent Hotels & Resorts Full time

    Position Overview:As a key member of our team, the Front Desk Agent plays a vital role in ensuring a welcoming atmosphere for all guests.Key Responsibilities:- **Welcome Guests:** Warmly greet visitors upon arrival, providing a friendly and professional first impression.- **Check-In and Check-Out:** Efficiently manage the check-in and check-out processes,...

  • Guest Services Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Crescent Hotels & Resorts Full time

    Position Overview:As a vital member of our team, the Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for all guests.Key Responsibilities:- Warmly welcomes guests upon arrival and efficiently manages the check-in and check-out processes.- Issues room keys and provides essential information regarding hotel amenities and services.-...

  • Guest Services Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Crescent Hotels & Resorts Full time

    Position Overview:As a vital member of our team, the Front Desk Agent plays a crucial role in delivering exceptional service to our guests. You will be the first point of contact, ensuring a warm welcome and seamless experience.Key Responsibilities:- Greet guests with a friendly demeanor and assist with check-in and check-out procedures.- Issue room keys and...

  • Guest Relations Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Crescent Services Full time

    Welcome to Crescent ServicesWe are a prominent entity in the hospitality sector, recognized for our outstanding culture and commitment to our workforce. As a member of our organization, you will benefit from competitive compensation and a robust benefits package that encompasses:Employee Referral IncentivePerformance-Based RewardsHealth, Dental, and Vision...

  • Guest Services Coordinator

    3 weeks ago

    Pittsburgh, Pennsylvania, United States IHG Full time

    Position Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in delivering exceptional service to our guests. This position involves managing the check-in and check-out processes with professionalism and efficiency.Key Responsibilities:Greet guests warmly and assist them in a friendly and professional manner.Register...

  • Guest Services Coordinator

    3 weeks ago

    Pittsburgh, Pennsylvania, United States IHG Full time

    Position Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position involves welcoming guests with a friendly demeanor and managing their check-in and check-out processes efficiently.Key Responsibilities:Greet guests in a warm and professional manner, providing...

  • Guest Relations Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Crescent Services Full time

    Welcome to Crescent ServicesWe pride ourselves on being a premier entity in the hospitality sector, recognized for our outstanding workplace culture and commitment to our employees. As a member of our organization, you will benefit from competitive compensation and a robust benefits package that encompasses:Employee Referral BonusPerformance-Based...

Agent, Guest Services

4 months ago

Pittsburgh, United States Wyndham Hotels & Resorts Full time

** Agent, Guest Services**

Location: Pittsburgh, PA, US, 15222

Property Name: Wyndham Grand Pittsburgh Req Id: 17017

Wyndham Grand is now seeking a Agent, Guest Services to join our team at the Wyndham Grand Pittsburgh location in Pittsburgh , Pennsylvania .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log and Trace File daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be aware of all rates, packages and special promotions as listed in the Red Book.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates.

* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

* Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Be able to complete a bucket check, room rate verification report, and housekeeping report.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.

* Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** Wyndham Grand Pittsburgh , 600 Commonwealth Place , Pittsburgh , Pennsylvania 15222

**Employment Status:** Part-time