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Warranty Claim Coordinator
4 months ago
Company
Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.
thyssenkrupp Presta North America is a global leader in automotive components technology and the leading steering systems supplier for the automotive industry. thyssenkrupp Presta North America provides the industry with high-quality manual and electric steering columns, rack and pinion steering gears, and electric power assisted steering gears. thyssenkrupp Presta North America is part of the thyssenkrupp Presta AG group, headquartered in Eschen, Liechtenstein. In 2003, our manufacturing facility was established in the South Industrial Park of Terre Haute, Indiana. Beginning with just one assembly line, a handful of employees and 58,000 square feet, the company has grown to over 450 employees and 224,000 square feet. In addition, we have an office on northeast side of Indianapolis where the Procurement and Supplier Development Department, Business Development and Product Engineering are now located. We have a third location in Troy, Michigan which houses our Sales Engineering, Logistics Distribution Center for USA, and Customer Resident Engineering.
Your responsibilitiesPosition belongs to the regional Claim and Analysis Center as part of thyssenkrupp Steering unit division. The group is created to fulfill the Customer requirements and support problem resolution for warranty returns in the region.
The engineering office and laboratory is located in Fishers, Indiana. The scope of the position is to coordinate analysis related activities including technical root cause investigations. The ideal candidate has excellent verbal, written and interpersonal skills and able to lead international cross-functional teams in a timely manner.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Lead 8D problem resolution process of warranty returns for mechanical, electronical and acoustical failures including root cause analysis, correction and lessons learned
- Communicate and report investigation status to the Customer, ensure smooth information flow between technical team
- Upload interim/final 8Ds to the Customer portal based on requirements
- Allocate, coordinate tasks within cross-functional team involving team members from quality, engineering, development, operations department
- Follow-up regular status with team members, escalate when targets are not met
- Report root cause analysis/correction status, analysis related key performance indicators internally and externally
- Document, review investigation results, next steps in SAP based claim management system
- Optimize internal processes to be able to meet with targets, give training to employees when needed
- Support audit related activities regarding field failure analysis
- Other tasks stipulated in the individual goal setting agreement in line with the quality strategy of the company
Candidates preferably meet with the following criteria:
- Capable of leading international and local technical team
- Demonstrates good verbal, written, and interpersonal communication skills
- Great project management skills and ability to multitask
- Advanced knowledge of automotive quality core tools and methods
- Basic understanding of hardware and software development processes is an advantage
- Strong Customer focus during daily work is a must
- Self-supporting, analytical minded, systematical and structured work needed to fulfill requirements
- Commitment to quality
- Knowing of IATF 16949 standard, field failure analysis standard is a plus
Education and/or Experience:
BS Degree in Engineering and/or Technical Management. Advanced Engineering or Management Degree is a plus. Experience in manufacturing process, mass production, quality assurance, research and development is an advantage.
Computer and Technology Skills:
Use of Microsoft Office Suites software in a windows operating system. Use of Outlook, SAP Integrated Business software is a plus. Usage level knowledge of PPAP, CP, (D)FMEA, 8D is expected.
Your benefits with us- medical, dental, vision plans
- 401k with 5% match
- 15 days of PTO per year(prorated depending on start date)
- 9 paid holiday days
Contact
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
