Customer Care Specialist

4 weeks ago

Grandville, United States The Highland River Group Full time

The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.  

Great Hours: Monday through Friday 8am to 5pm

The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical members of our extended team assisting our store, sales, customer service and warehouse teams with all tasks necessary to deliver our high-quality furniture and bedding to customers throughout Michigan. Our Customer Care Team Members are the first line of support for our customers after the sale is complete as they are involved with scheduling delivery, communicating regularly with customers when questions arise, and addressing any issues that may occur after the furniture is delivered. As part of this team, you will be involved ensuring Highland River Ashley Furniture customer’s expectations are met and exceeded.

View the following video to get a great perspective on working at the Highland River Group:

Highland River Ashley Careers - YouTube

Job Duties include:

  • Manage inbound and outbound calls and emails in a timely manner
  • Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of conversations in our call center database in a comprehensible way
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call customers to schedule deliveries, service and confirm information
  • Collaborate with other departments to improve customer service & satisfaction
  • Help train new employees
  • Communicate with delivery teams throughout the day

Requirements for Success:

  • 1-2 years Customer Care, Customer Service or Call Center experience preferred
  • Customer focus and adaptability to different personality types
  • High school diploma or equivalent required
  • Strong phone and verbal communication skills along with ability for active listening 
  • Basic data entry and retrieval skills required
  • Ability to multi-task, set priorities and manage time effectively

The Highland River Group offers our valued Teammates awesome benefits:

  • Competitive Pay
  • Fifteen (15) Annual Paid Time Off Days (some immediately available with restrictions).
  • Health, Dental, and Vision Benefits, available on the first of the month following hire date.
  • Life and AD&D Insurance - 100% paid by Highland River.
  • Short Term Disability - 100% paid by Highland River.
  • 401 k plan – eligibility at 90 days with immediate vested Highland River match
  • Employee Furniture and Mattress Discounts - starts right away
  • Employee Assistance Program - starts right away
  • Professional Development Program - starts right away
  • Promotions from within & much more

About the Highland River Group:

The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Our Vision which drives everything we do.

Our Vision is “Be the Difference.”

Those words explain who we are and why we exist.

  • It’s our call to action that drives us every day.
  • It’s the DNA that steers our strategy.
  • It’s our competitive advantage.
  • It’s the magical glue that binds us with our customers, employees, business partners, and community.

What does “Being the Difference” mean to our communities?

For more than 25 years, we’ve taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. But we’re especially proud of our community service. Giving back feels great

Our signature effort is Hope to Dream, where your mattress purchases help us provide beds to local  children in need. We honor and celebrate our Veterans and active-duty military every day with our Walls of Honor at each of our stores, and give each Veteran a challenge coins. We host an awesome Veteran Celebration every fall for Veterans and their families. You’ll also see our team members helping at a wide variety of community events. Say hello when you spot us

Better yet, join in, because you can Be the Difference, too We are always looking for talented, dedicated team members who are wanting to make a difference in their lives, their communities, and the people around them. Go ahead - Apply now

  • Customer Care Specialist

    2 weeks ago

    Grandville, United States The Highland River Group Full time

    **The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.** **Great Hours: Monday through Friday 8am to 5pm** The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are...

  • Customer Care Specialist

    4 weeks ago

    Grandville, United States The Highland River Group Full time

    The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.   Great Hours: Monday through Friday 8am to 5pm The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical...

  • Customer Care Specialist

    4 weeks ago

    Grandville, United States The Highland River Group Full time

    The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team. Great Hours: Monday through Friday 8am to 5pm The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical...

  • Customer Care Specialist

    1 week ago

    Grandville, United States The Highland River Group Full time

    The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team. Great Hours: Monday through Friday 8am to 5pm The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical...

  • Customer Care Specialist

    4 weeks ago

    Grandville, United States The Highland River Group Full time

    Job DescriptionJob DescriptionThe Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.  Great Hours: Monday through Friday 8am to 5pmThe Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer...

  • Customer Care Specialist

    1 week ago

    Grandville, United States The Highland River Group Full time

    Job DescriptionJob DescriptionThe Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.  Great Hours: Monday through Friday 8am to 5pmThe Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer...

  • Customer Specialist

    4 days ago

    Grandville, United States Flex Administrators, Inc. Full time

    We are a benefit administrator in Grandville, MI seeking a Customer Support Specialist to join our team! Our company administers FSA, HRA, and HSA plans along with COBRA. Previous experience in these benefits is not necessary but would be beneficial. Applicants must be personable, a quick learner, able to multi-task, be well-organized and possess strong time...

  • Store Customer Service Specialist

    2 days ago

    Grandville, United States The Sherwin-Williams Company Full time

    The individual selected for this role will be expected to work at Store #1757, located at: 4499 Ivanrest Avenue SW, Grandville MI 49418Sign-On Bonus if you speak Spanish!To receive this $1,000 bonus, applicants must have the ability to converse fluently in Spanish and English in order to service Spanish-speaking customers and their product needs. Paid out in...

  • Store Customer Service Specialist

    6 days ago

    Grandville, United States The Sherwin-Williams Company Full time

    The individual selected for this role will be expected to work at Store #1757, located at: 4499 Ivanrest Avenue SW, Grandville MI 49418 Sign-On Bonus if you speak Spanish! To receive this $1,000 bonus, applicants must have the ability to converse fluently in Spanish and English in order to service Spanish-speaking customers and their product needs. Paid...

  • Lawn Care Branch Manager

    3 weeks ago

    Grandville, United States Naturescape Full time

    Job DescriptionJob DescriptionNaturescape of Grand Rapids, MI is seeking to hire a Branch Manager to lead a developing branch to continued growth and success. Are you looking for a long-term career in lawn and landscape care with a stable, family-owned business? Would you like to be a valued and respected member of a close-knit team? If so, look no...

  • Personnel Specialist

    1 month ago

    Grandville, United States Help at Home Full time

    **Help at Home is hiring a Personnel Specialist!** **Starting pay ranges from $15-$17 an hour!** **We offer weekly pay!** Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to...

  • Personnel Specialist

    1 week ago

    Grandville, United States Help At Home Full time

    Help at Home is hiring a Personnel Specialist!Starting pay ranges from $15-$17 an hour!We offer weekly pay! Help at Home, LLC is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold...

  • Full Time

    4 days ago

    Grandville, United States Lowe's Full time

    **What You Will Do** At Lowe’s, we’ve always been more than just an improvement store. We’re also home to everything that **makes your home feel like home**. And for thousands of Lowe’s associates, we’re home to fresh starts, rewarding opportunities, and endless career possibilities. For Pro customers, the right expertise can make all the...

  • Retail Sales Specialist

    1 week ago

    Grandville, United States Best Buy Full time

    Job DescriptionAs a Retail Sales Specialist for Verizon products at Best Buy, you'll engage customers using relationship skills to make sales, drive profitable growth and achieve individual goals. You'll maintain knowledge of our products and services through trainings, certifications and self-development. In this role, you'll make our customers feel...

  • 2nd Shift Resident Care Giver

    4 days ago

    Grandville, United States Georgetown and Cambridge Assisted Living Full time

    Open Interviews June 17th from 9:00am-1:00pm **(Immediate Positions) We are hiring Part-Time DEPENDABLE Resident Care Specialist/Med Techs and Care Staff** **Make a REAL Difference in Someone's Life. We are looking for compassionate and enthusiastic care partners to join our amazing team here at Georgetown & Cambridge Assisted Living** **Hiring for 2nd...

  • Customer Warehouse Delivery Associate

    4 weeks ago

    Grandville, United States Ewing Outdoor Supply Full time

    Full Job Description We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication...

  • Customer Warehouse Delivery Associate

    4 weeks ago

    Grandville, United States Ewing Outdoor Supply Full time

    Job DescriptionJob DescriptionFull Job DescriptionWe are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction....

  • Customer Warehouse Delivery Associate

    1 week ago

    Grandville, United States Ewing Outdoor Supply Full time

    Job DescriptionJob DescriptionFull Job DescriptionWe are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction....

  • Customer Service

    2 months ago

    Grandville, United States Leach Food Equipment Distributors Full time

    Job DescriptionJob DescriptionTHE COMPANYLeach Food Equipment Distributors is a family-owned business that distributes premium commercial food equipment to our customers.  From our office in Grand Rapids, MI., we serve a network of authorized wholesalers and resellers throughout the Midwest.  Our mission is to provide food equipment that food retail...

  • Sales & Customer Service Associate

    2 weeks ago

    Grandville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Grandville: 4530 Ivanrest Avenue, Grandville, MI 49418 Do you have a passion for helping others? At the Massage Envy Grandville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...