Beachfront Resort Office Manager

3 weeks ago

Port Aransas, United States Condominium Consulting Management Services CCMS LLC Full time

This position is located in Port Aransas TX at a Beachfront Condominium Resort. Condominium Resort Office Manager maintains a highly visible profile with all guest, owners and staff. Willingly opens lines of communications with owners, guests and staff and solicits ideas for improvement.

Responsibilities

  • Asist the property manager in all functions necessary to effectively operate the condominium property and resort operations.
  • Oversee all office and front desk operations. 
  • Recruiting, interviewing Hiring and Training of all staff members within their department.
  • Perform employee evaluations and manage any disciplinary measures that arise within the department.
  • Review daily audit reports to ensure billing is correct 
  • Make sure all shifts are covered as scheduled, cover as necessary. 
  • Follow established key control policy. 
  • Ensure proper credit policies are followed. 
  • Ensure the proper completion of the desk agents AM/PM checklist. 
  • Handle guest situations as they arise in a calm professional manner. 
  • Assist guests with services and requests. 
  • Knowledgeable of Fire and Emergency Procedures. 
  • Be an expert at all employee duties to ensure you are "leading by example" in all that you do. 
  • Performs all other duties as directed by immediate supervisors. 
  • Complete other departmental duties as they become necessary. 
  • Professional contact via telephone with all other property departments such as, Reservations, Sales, Housekeeping, Engineering, etc...is crucial to ensure that resort services are coordinated to provide the best in guest and employee satisfaction. 
  • Be visible at all times to our guests and staff. 
  • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
  • The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards. 

Qualifications

  • 2+ Years experience in managing or directly supervising a staff of 5+ employees.
  • Experience with administrative and clerical work Proficiency in Microsoft Office suite
  • Strong communication skills both written and verbal
  • Strong ability to multitask
  • Friendly and upbeat demeanor
  • Highly-effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, promoting and releasing employees as necessary
  • Strong organizational and time management skills 
  • Exceptionally strong customer service orientation

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