IT Support Technician

2 months ago

Naperville, United States Deciphex Limited Full time

About the Company

Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps cancer patients get timely and accurate diagnosis.

Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 150 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter and Chicago and are expanding our team throughout the world.

We are software developers, clinical specialists, artificial intelligence engineers, operations professionals and so much more, all working as one team to support our customers and patients.

We are looking for highly motivated & individuals who are excited to take on challenges and value making a difference in their day-to-day work to join our team

Read more about Deciphex here and more about our incredible team on our Careers Page here

The IT Support Technician is responsible for ensuring that Diagnexias' IT infrastructure used in the analysis, storage, and transmission of data works seamlessly. This includes system maintenance, support services, data management, cybersecurity, software and hardware management and ensuring compliance with local regulations.

About this Role (Responsibilities):

  • Provide System Maintenance: Ensure the smooth operation of all IT systems, including hardware, software, networks, and servers.
  • Deliver Support Services: Offer technical support to a range of end-users, including pathologists, laboratory technicians, and administrative staff.
  • Manage Data/Data sources: Oversee the storage, backup, and retrieval of large volumes of data.
  • Engage in Cybersecurity Efforts: Implement and maintain security protocols to safeguard sensitive patient data from potential cyber threats.
  • Maintain Software and Hardware: Oversee the operation and deployment of Diagnexia's software and hardware, ensuring regular updates and upgrades both internally and customer facing.
  • Liaise with Customers: Interact with customers for system set-up and user accounts and resolve any issues that arise.
  • Ensure Compliance: Make certain the company's IT operations comply with relevant regulations, such as data privacy rules.
  • Coordinate Data Impact Assessments: Regularly organize and oversee all aspects of data impact assessments, ensuring their timely and effective completion. These assessments are vital for understanding how data handling practices could affect patient privacy and to ensure compliance with regulations.
About You (Skills and Experience):
  • Bachelor's degree in Information Technology, Computer Science, or a related field is usually expected. (Required)
  • Certifications relevant to IT support, cybersecurity, or data management could be beneficial. These might include CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP), among others.
  • A minimum of 2-3 years of experience in an IT support role, ideally within a healthcare or scientific research setting.
  • Technical Expertise: You have a strong understanding of IT systems, including hardware, software, networks, and servers.
  • Cybersecurity Awareness: You are aware of the potential cybersecurity threats and the best practices for protecting sensitive patient data.
  • Familiarity with Digital Pathology Systems: You have experience with, or a strong willingness to learn about, digital pathology systems, including specific software and hardware used in the field.
  • Vendor Management Skills: You have experience liaising with vendors/customers and are capable of clearly communicating technical needs and issues.
  • Compliance Awareness: You are aware of and have experience with healthcare regulations related to data privacy, such as HIPAA (Health Insurance Portability and Accountability Act).
  • Experience with Data Impact Assessments: You have coordinated or been involved in conducting data impact assessments, ideally in a healthcare context.
  • Strong Communication Skills: You can communicate effectively with a variety of stakeholders, including technical colleagues, healthcare professionals, and administrative staff.
What are the benefits of working with Deciphex?
  • A true sense of meaning in your work by contributing to better patient outcomes.
  • The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
  • A chance to work on exciting and challenging unique projects.
  • Regular performance feedback and significant career growth opportunities.
  • Competitive salary with performance based annual increments.
  • A highly collaborative and supportive multi cultural team.


Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the traveling community or any other classification protected by applicable law.

  • Automotive Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Automotive Technician at CarMax summary: As an Automotive Technician at CarMax, you will diagnose, repair, and recondition vehicles to meet high safety and performance standards. Working in a fast-paced and supportive environment, you will utilize your technical skills to solve problems and deliver exceptional customer experiences. CarMax offers...

  • Auto Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Auto Technician at CarMax summary: As an Automotive Technician at CarMax, you will diagnose, repair, and recondition vehicles to ensure they meet high safety standards for customers. This role involves working in a fast-paced environment while collaborating with a skilled team to solve technical problems and enhance vehicle performance. CarMax provides...

  • Provider Support Specialist

    1 month ago

    Naperville, United States EMERGE Full time

    We are partnered with a rapidly-growing home services company that provides outsourced customer service to the nation's leading utility companies! They have helped protect homeowners from the costs of unexpected repairs to their home systems, lines, and appliances for over 30 years. They service over 1 million repair and maintenance plans in 16 states. They...

  • Auto Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Auto Technician at CarMax summary: As an Automotive Technician at CarMax, you will diagnose, recondition, and repair vehicles to ensure they meet high safety and performance standards. You will work in a collaborative, fast-paced environment, using your skills to solve technical problems and deliver exceptional customer service. Your role includes a...

  • Veterinary Technician

    2 weeks ago

    Naperville, United States Vca Inc. Full time

    Locations: Banfield Naperville Fox Run IL | 005147, Banfield Plainfield Naperville IL | 001884, Banfield Oswego IL | 001640, Banfield Lombard IL | 001136 Time Type: Full time Posted On: 23 Days Ago Job Requisition ID: R-173795 If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the...

  • Auto Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Auto Technician / Mechanic at CarMax summary: As an Automotive Technician at CarMax, you will diagnose, repair, and recondition vehicles to ensure customer safety and satisfaction. Working in a team-oriented environment, you will tackle various automotive issues, from engine repairs to brake checks, while adhering to high safety and cleanliness...

  • Auto Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Auto Technician / Mechanic at CarMax summary: Automotive Technicians at CarMax repair and recondition vehicles to ensure they meet high safety standards, working collaboratively in a fast-paced environment. They perform engine repairs, brake adjustments, and checks on various systems while promoting cleanliness and safety. CarMax provides a supportive...

  • Rehab Technician

    2 months ago

    Naperville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionAre you interested in or already on your path toward Physical Therapy school or a similar degree? Would you like to establish yourself with a world-class physical therapy company? If so, FYZICAL's Rehab Technician position in Naperville, IL, is the perfect fit for you!Easily reach your career goals in this Rehab Technician...

  • Overnight Automotive Technician

    3 months ago

    Naperville, United States CarMax Full time

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563CarMax, the way your career should be! CarMax is now hiring Automotive Technicians! Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax’s high standards. Automotive Technicians...

  • Dealership Auto Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    Dealership Auto Technician at CarMax summary: As a Dealership Auto Technician at CarMax, you will diagnose, repair, and recondition vehicles to meet high safety and quality standards. Working collaboratively in a fast-paced environment, you'll utilize your skills in engine repair, brakes, and other automotive systems. With opportunities for growth and a...

  • Service Technician

    4 weeks ago

    Naperville, United States Ingersoll Rand Full time

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...

  • Overnight Automotive Technician

    3 weeks ago

    Naperville, United States CarMax Full time

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563CarMax, the way your career should be! CarMax is now hiring Automotive Technicians! Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax’s high standards. Automotive Technicians...

  • Registered Behavior Technician RBT

    6 months ago

    Naperville, United States momentum-formerly-ucpla Full time

    Momentum ABA Services is currently hiring for a Registered Behavior Technician. This position is located in Naperville, IL ., and is a part-time position. If you are an RBT or interested in becoming an RBT with an industry leading team of professionals providing top notch ABA therapy services to individuals with Autism and other developmental disabilities,...

  • Desktop Support Engineer

    5 days ago

    Naperville, Illinois, United States FIT Technologies Full time

    **Job Summary**We are seeking a highly skilled Technical Support Services Technician to join our team at FIT Technologies. As a key member of our support staff, you will provide technical assistance and support to our clients, ensuring their systems are running smoothly and efficiently.Estimated Salary: $60,000 - $80,000 per year, depending on...

  • Medical Technician

    3 weeks ago

    Naperville, Illinois, United States KA Recruiting Inc. Full time

    We are seeking a Medical Technician to join our team at a top hospital in the Northern Illinois Area.Key HighlightsMultiple shifts available: days, evenings, nightsCompetitive pay: $42,000 per year, based on experience and qualificationsA comprehensive benefits packageA permanent and stable opportunity for career growthAbout the RoleThis Phlebotomist...

  • Behavioral Support Specialist

    3 weeks ago

    Naperville, Illinois, United States The School Association for Special Education in DuPage County Full time

    About the PositionWe are seeking a highly skilled and compassionate Behavioral Support Specialist to join our team in DuPage County. As a key member of our special education staff, you will provide essential behavioral support services to students with varying needs.Job ResponsibilitiesImplement behavior intervention plans to promote positive behavioral...

  • Special Education Support Specialist

    2 weeks ago

    Naperville, Illinois, United States The School Association for Special Education in DuPage County Full time

    Job Summary:The School Association for Special Education in DuPage County seeks a highly skilled and dedicated Registered Behavior Technician to join our team. As a key member of our special education support staff, you will play a critical role in providing intensive behavior support services to students with unique needs.About the Position:This is a...

  • Endoscopy/GI Technician

    2 weeks ago

    Naperville, United States NorthShore University HealthSystem Full time

    $7,500 Sign-On Bonus for candidates with 2+ years of experience as an Endoscopy/GI Tech Job Description: Endeavor Health is seeking full-time Endoscopy Technicians. We have openings at multiple locations throughout Chicagoland and are offering a generous sign-on bonus to experienced candidates. Hours are Monday - Friday, day shift, and rotating on-call...

  • Administrative Support Professional

    3 weeks ago

    Naperville, Illinois, United States City of Naperville, IL Full time

    Job Summary:We are seeking a highly skilled Administrative Support Professional to join our Development Services Team in Naperville, IL. As a key member of the team, you will provide exceptional customer service and administrative support to residents and businesses.About the Role:The ideal candidate will possess a high school diploma or equivalent and at...

  • Highly Skilled Automotive Technician Position

    3 weeks ago

    Naperville, Illinois, United States Gerald Auto Group Full time

    Job OverviewWe are seeking a highly skilled Automotive Technician to join our team at Gerald Auto Group.About the JobThis is a fantastic opportunity to work with a well-established dealership in the Chicago area, offering a competitive salary and benefits package.SalaryThe estimated annual salary for this position is $55,000 - $70,000 depending on...