Quality Assurance Associate

1 month ago


Earth City, United States Credit Control Full time

Wouldn't it be great to build your career at a growing company recognized 5 years in a row from 2019 to 2024 as the winner of Best Places to Work in collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

Job Purpose:

Monitors telephone calls, recommends improvements, and ensures compliance with state and federal laws to ensure the accuracy of information and quality of delivery.

Job Duties:

  • Determines quality standards/compliance by studying inbound and outbound calls
  • Verifies results by measuring skills in scripts, service, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call.
  • Provide feedback to site managers by monitoring calls and monitoring feedback for external client requirements.
  • Evaluate call approaches by rating the effectiveness of representatives, providing quality ratings, and identifying training needs.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes
  • Contributes to team effort by accomplishing related results as needed.
  • Ensures day-to-day operations are conducted in compliance with regulatory and legal requirements, including FDCPA, state regulations, HIPPA, and the company's policies and procedures, by conducting ongoing testing of the business's operations and procedures.
Skills/Qualifications:
  • Proficient with Microsoft Office applications, particularly Office, Excel, and Word.
  • Excellent written communication skills.
  • Ability to effectively interact and communicate with regulatory officials and employees at all levels of the organization
  • Product knowledge of FDCPA, state regulations, and HIPPA
  • Experience directly related to Customer Service, Listening, Quality Management, and Supervision.
  • High School Diploma or Equivalent.
Job Type: Full-time. This is an in-office position.

Salary: $15.00 - $17.00 per hour

Benefits:
  • Flexible Schedule
  • Medical/Dental/Vision
  • Life Insurance
  • Paid Time Off
  • Paid Vacation Time
  • Paid Holidays
  • Paid Bereavement
  • Paid Training
  • 401k with company match
  • Annual Retention Bonus
  • Professional Development Grant Program
  • Employee Assistance Program
  • Ongoing Contests & Prizes
  • Annual Company Events
  • Company Referral Program
  • ADP Lifemart Employee Discounts
Schedule:
  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No nights
  • Overtime
Education:
  • High school or equivalent (Preferred)
Experience:
  • Computer skills: 1 year (Preferred)
  • Data entry: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)


Work Location: In-office position

3300 Riders Trail South

Suite 500

Earth City, Missouri

63045

  • Earth City, Missouri, United States Credit Control Full time

    Credit Control is dedicated to delivering exceptional customer service and maintaining the highest standards of quality assurance. As a Quality Assurance Associate, you'll play a crucial role in ensuring our team meets these expectations.About the JobIn this role, you'll monitor telephone calls, recommend improvements, and ensure compliance with state and...


  • Jersey City, New Jersey, United States Vastek, Inc. Full time

    We are seeking a Pharmaceutical Quality Assurance Associate to join our team at Vastek Inc. The ideal candidate will have a strong background in quality assurance and laboratory operations. The successful candidate will be responsible for conducting regular laboratory audits and maintaining accurate records. A BS/MS degree in Chemistry, Biology, Chemical...


  • New City, New York, United States RK Pharma Inc. Full time

    Job OverviewRK Pharma Inc, a US based company with subsidiaries in India, is seeking Quality Assurance Associates to support our commercial manufacturing efforts. We are looking for sharp, driven individuals to join our mid-stage start-up team as we scale towards commercialization.This position will report to our Quality Assurance Manager and focus on...


  • Salt Lake City, United States L3 Harris Full time

    Job Title: Sr. Associate, Quality Assurance - G overnment and Commercial Contracts Job Location: Salt Lake City, UT Job Code: 17198 Job Schedule: 9/80 every other Friday off As a Quality Assurance Specialist at our dynamic organization, you will play a pivotal role in ensuring the integrity and compliance of our government and commercial contract...


  • Mountain City, Tennessee, United States Food Lion Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Food Lion. As a Quality Assurance Specialist, you will be responsible for maintaining high standards of quality and cleanliness in our stores.**Key Responsibilities:**Ensure that all areas of the store meet company standards for cleanliness...


  • Salt Lake City, United States L3 Technologies Full time

    Job Title: Sr. Associate, Quality Assurance - Government and Commercial Contracts Job Location: Salt Lake City, UT Job Code: 17198 Job Schedule: 9/80 every other Friday off As a Quality Assurance Specialist at our dynamic organization, you will play a pivotal role in ensuring the integrity and compliance of our government and commercial contract...


  • Maryland City, Maryland, United States Sysco Full time

    Job Title: Quality Assurance SpecialistEstimated Salary: $45,000 - $55,000 per year.About the Job:We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Sysco. As a Quality Assurance Specialist, you will be responsible for inspecting products to identify quality issues and assisting with product repacking as...


  • Marathon City, United States Marathon Cheese Corporation Full time

    *This position is located onsite in Marathon City, WI and will work 2nd shift hours*POSITION SUMMARY:Oversees quality systems, inspection and testing at the Marathon City facility to assure compliance and conformance with relevant requirements for federal and state regulations, SQF, customer and internal quality standards, policies, programs, specifications,...


  • Marathon City, United States Marathon Cheese Corporation Full time

    *This position is located onsite in Marathon City, WI and will work 2nd shift hours*POSITION SUMMARY:Oversees quality systems, inspection and testing at the Marathon City facility to assure compliance and conformance with relevant requirements for federal and state regulations, SQF, customer and internal quality standards, policies, programs, specifications,...


  • Haltom City, Texas, United States Quest Global Full time

    Unlock Your Potential as a Quality Assurance ExpertAt Quest Global, we're on a mission to shape the future through innovative engineering solutions. As a Quality Assurance Expert, you'll be at the forefront of ensuring our products and services meet the highest standards of quality.We're seeking an exceptional individual with a passion for quality assurance...


  • Kansas City, Missouri, United States NBH Bank Full time

    About the Job:NBH Bank is a dynamic financial institution that provides innovative banking solutions to our customers. We are seeking a Senior Quality Assurance Engineer to join our team and contribute to our mission of providing exceptional customer service.Job Summary:The Senior Quality Assurance Engineer will be responsible for ensuring the quality of our...


  • Spring City, Pennsylvania, United States Davlyn Group Full time

    Job SummaryWe are looking for a qualified Quality Assurance Technician to join our team. The successful candidate will be responsible for ensuring the quality of our products and processes, and will have opportunities for professional growth and career advancement.Main Responsibilities:Test products to ensure they meet quality and performance...


  • Wright City, Missouri, United States American Foods Group Full time

    Job SummaryThe QA Lead Harvest is responsible for ensuring product safety, quality, and compliance on the harvest and fabrication floor through monitoring, auditing, and documenting any conformities and nonconformities.Key Responsibilities:Oversee day-to-day activities for the Quality Assurance department and collaborate with local and regional USDA/FSIS...


  • National City, California, United States Shipbuilding Company Full time

    **Job Title:** Quality Assurance Manager**Location:** Shipbuilding CompanyWe are seeking a highly skilled Quality Assurance Manager to join our team. The ideal candidate will have 5+ years of experience in Quality Assurance and 2+ years of supervisory experience.The successful candidate will be responsible for leading a team of Quality Assurance personnel,...


  • Kansas City, Missouri, United States AAON Full time

    Job Title: Quality Assurance SpecialistAAON is seeking a highly motivated Quality Assurance Specialist to join our team in Parkville, MO. As a Quality Assurance Specialist, you will play a critical role in ensuring compliance with AAON's Quality Management System and manufacturing best practices.Key Responsibilities:Assist in implementing new processes and...


  • Jersey City, New Jersey, United States Matlen Silver Full time

    Job Title: Quality Assurance SpecialistDuration: 12-18 MonthsLocation: Jersey City NJ (Onsite 3 days per week)Estimated Salary Range: $55,000 - $72,000 per yearAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software testing and quality assurance processes.The...


  • Atlantic City, New Jersey, United States A3 Technology, Inc. Full time

    About the JobA3 Technology, Inc. is looking for a Process Improvement Specialist to support the AJW-163 NMT CM/PI/PM Team in Egg Harbor Township, NJ.Main Responsibilities:Conduct Quality Control/Quality Assurance activities to ensure project success.Support the development and implementation of process re-engineering, quality, configuration management and...


  • New City, New York, United States RK Pharma Inc. Full time

    RK Pharma Inc, a US based company with subsidiaries in India, is seeking multiple Quality Assurance Associates to complement our existing Quality Assurance team as we scale towards commercial manufacturing. As a mid-stage start-up focused on the development, manufacturing and sale of high quality and affordable generic pharmaceutical products worldwide, we...


  • Haltom City, Texas, United States Quest Global Full time

    Unlock a brighter future with Quest Global, where engineering meets innovation. As a trusted partner for Fortune 500 customers, we're driven by aspiration, hunger, and humility to make the impossible possible.We seek humble geniuses, innovators, and team players who believe in the power of engineering to solve today's problems and shape tomorrow's world. If...


  • Peachtree City, Georgia, United States Gerresheimer Full time

    Job Title:Quality Assurance SpecialistJob Description:Gerresheimer is a global leader in the production of innovative packaging solutions and drug delivery systems. Our commitment to quality and customer focus has made us a trusted partner for pharmaceutical, biotech, and healthcare companies worldwide.Responsibilities:Review batch documentation to ensure...