Process Trainer

2 weeks ago


Atlanta, United States Futran Tech Solutions Pvt. Ltd. Full time
Process Trainer

Onsite, 5 day/ week

Office address: 2858 Woodcock Blvd, Suites 100-300 Atlanta,
GA 30341


  • Triaging
  • Initial Investigations
  • Transaction monitoring
  • Transaction analysis
  • Fraud transaction analysis
  • AML Monitoring
  • KYC
  • FIU investigation
  • SAR/STR filing investigation
  • Enhance Due Diligence
  • Sanction Screening
  • PEP Screening
  • Alerts monitoring


Must Have

The Ability to Measure and Assess Staff Training Needs

Strong Communication and Interpersonal skills

A Passion for Continuous Learning

Innovative Thinking

Embrace Efficiency

Task

Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

Deliver Generic Domain Specific Modules along with up skilling resources on process.

Structure On boarding Training requirements, Pre Process, Customer Visits etc

Ensure that all new employees go through the defined new learning path for their respective roles in the account

Deliver pre-process and process training for new employees

Support new hires during OJT and GO-live

Provide refresher and remedial training for existing employees

Ensure all regulatory requirements are complied with from time to time

Maintain trainee data and information

Generate training reports from time to time

Create/Customize training content for delivery

Provide feedback and coaching to analysts on the floor

Take ownership for improvement in analysts' performance

Analyze training needs for employees working for the account.

Responsible for account level Training metrics

Responsible for adhering to training standardization guidelines defined by the BU Training Function

Responsible to work with ops to bridge gaps during training

Indicators

Quality of training delivery

Training throughput

Adherence of cycle time (no. of hours) to production

Timely delivery of trainings

Keeping accurate and constant evidence of trainings for employees (each employee to be provided the modules from the relevant training plans)

Meeting timelines and TAT in completing various assignments

Delivering high quality materials (as per Wipro standards)

Training Utilization

Random feedback from Ops and other stakeholders

Performance improvement as a result of training delivery

Completing Lean Certification (after one year within the role)

Any other indicators that will be required because of business needs

COMPETENCIES:

Good Hands on system & applications expertise

Fluent in English language skills

Excellent Communication and presentation Skills

Good Customer interaction skills

PC literate with good system navigation skills

Good Data input skills

MS Office (Excel, Word, Outlook) skills - Basic

Task Management & Organization skills

Problem solving skills

Professional experience in Industry environment

Ability to engage with the client and run/lead workshops

Excellent Facilitation and influencing skills
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