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Application Support Specialist
1 week ago
Under the general direction of the Manager of Enterprise Applications, the Application Support Specialist will be responsible for providing Yardi, Ramp, and other application related support directly to our internal corporate and field operations users. The role will focus on supporting application users in performing their daily functions within Avanath’s multifaceted application stack, as well as managing new property creation and user management. They shall conduct all organizational business and practices in accordance with Avanath Capital policies.
Essential Duties and Responsibilities:
- Provide client support and technical issue resolutions in a clear and detailed manner through in-person, e-mail, phone and other platforms of communication.
- Handle data entry, user creation, password resets and user access requests using Avanath process documentation.
- Document all requests and resolutions within appropriate SLAs.
- Ensure all resolutions are clearly documented.
- Identify and escalate software defects related to support tasks.
- Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
- Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
- Reviews release notes, trainings, and known issues documentation for all applications and continually look for ways to improve all application’s efficiencies.
- Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing applications.
- All other related duties as assigned.
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Application Support Specialist
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Application Support Specialist
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Irvine, United States Vaco Full timeGeneral Purpose: Under the general direction of the Manager of Enterprise Applications, the Application Support Specialist will be responsible for providing Yardi, Ramp, and other application related support directly to our internal corporate and field operations users. The role will focus on supporting application users in performing their daily...
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