Night Auditor

4 weeks ago

Pittsburgh, United States Indus Hotels Corporate Full time
Job Objective: To perform normal front desk duties and complete the nightly audit procedures per brand/hotel standards.

Key Areas of Responsibility: Check-in/Check-out guests, making stay reservations, answering phone calls, valet cars, completing nigh audit procedures after midnight, delivering folios under the doors of due-out rooms, restocking suite shop and checking out guests.

Specific Duties:
  • Count your cash drawer.
  • Responsible for check pool, fitness center and breakfast area throughout shift.
  • Communicate with prior shift about any detail you need to know for your shift.
  • Print the downtime reports, guest request/comment report and the CRM report.
  • Print available rooms report (leave these reports out they will be needed while audit is run)
  • Check in any remaining guests that have not arrived before 12 PM
  • Enter any remaining wake-up calls found on the wakeup call sheet that was started by 2nd shift.
  • Complete the valet report and make copies 1. For Valet, 2. For audit packet & 3. For AM Shift
  • Check the fax machine for any faxes that have come in.
  • Check resume packet from sales and become familiar with the group in house.
  • Run Audit according to check list directions.
  • Print occupied rooms report for USA Today newspaper delivery.
  • Print folios (zip outs)
  • Send required emails with reports to Corporate Office
  • Roll over M3’s after audit is completed.
  • Report any no shows to housekeeping
  • After audit is completed place all paperwork in a manila envelope.
  • Responsible for delivering zip outs (express checkouts) before 4AM.
  • Restock the suit shop drink cooler, guest amenities drawer, print paper, key packets.
  • Clean the desk area, back office and lobby areas.
  • Count cash drawer and drop money in safe.
  • Communicate with next shift about anything they need to know for the day.
  • Clock out.
  • Other Duties and Responsibilities as may be designated


Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer OnQ property management program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: Prior hotel experience, OnQ training and audit/ front desk preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, ability to effectively present information to executive staff.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Embassy Suites by Hilton Pittsburgh Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.

Embassy Suites Pittsburgh Downtown is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

EOE/M/F/Vet/Disabled

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