System Analyst II

2 weeks ago

Tulsa, United States ONE Gas Full time

Position Description:

Required :

  • System Center Configuration Manager (SCCM) or Endpoint Configuration Manager

  • Advanced Windows desktop support experience

  • Basic networking knowledge and troubleshooting from the workstation client

Recommended :

  • SCCM Task Sequence construction and administration

  • Microsoft Intune

  • Application packaging and deployment with SCCM

  • Windows Patch Management and Deployment

  • Active Directory, including interaction with OU’s and AD groups (users and computers)

  • Experience with custom PowerShell

  • Knowledge and experience working with Microsoft Group Policy

Perform incident analysis and configuration management (impacting various sized workgroups and/or chronic/recurring issues) related to IT infrastructure and support.

Manage issues which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve issues.

Design and implement infrastructure solutions.

Perform root cause analysis on resolved issues. Design and develop appropriate monitoring and/or other proactive measures to prevent future occurrences.

Mentor Tier I staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier I personnel.

Analyze and document the architecture and configuration of infrastructure and applications.

Provide configuration and engineering for new technologies.

Lead the support and configuration activities for technologies when appropriate.

Develop project plans using methodologies defined by industry best practices (such as WBS, MS Project).

Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.

Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on the infrastructure.

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

Preferred Bachelor's Degree MIS, computer science, or an equivalent combination of formal education and job-related experience.

Demonstrated ability in the support and function of one or more of the following:

Desktop/laptop hardware, operating system, and Office suite

Infrastructure hardware configuration

IP networking

Windows Server and/or Unix operating systems

Shared storage technologies

Virtualization technologies

Event monitoring, logging and data collection techniques

Administering Cloud Services

Demonstrated ability to mentor, influence and facilitate discussions across a wide range of teams and technologies.

Experience with the application of math, algebra and statistical and volumetric methods.

Experience and training relative to:

Operating systems software

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits Here are just a few:

  • Medical/Dental/Vision packages that fit your family's needs.

  • Paid Time Off

  • 401K that is 100% matched up to 6%.

  • Profit Sharing Plan

  • Paid Parental Leave

  • Basic and Operation Employee Term Life Insurance

  • Education Assistance and Tuition Reimbursement

Computer hardware

Networking

Communications

Security administration

Demonstrated ability to identify, research, and analyze systems software problems and perform systems evaluations.

Demonstrated ability to research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.

Demonstrated ability to interact, advise, guide, train, and communicate effectively.

Demonstrated ability to read and write fluently in English.

Minimum Applicable driver's license.

Mobility to travel in and around office facilities system wide.

Able to use office tools and equipment required.

Communicate and/or exchange information or instructions.

Visual ability sufficient to perform job duties.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 5681

Functional Area: IT

Position Type: Full-Time Regular

Relocation Provided: No

Location: Tulsa, OK

Department: IT TECH SUPPORT

Internal / External: Internal and External

Experience Required: 3 - 5 Years

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