Customer Care Agent I
1 month ago
GENERAL DESCRIPTION OF POSITION
The Customer Care Agent will provide direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website. During the course of your duties the prospective agent (s) will be required to respond to various media forms, provide insight regarding the Murphy Drive Rewards program, project a positive attitude when dealing with customers and store personnel, offer backup phone support when there is call abundance and be the immediate point of escalation. Prospective agent(s) will model the Murphy USA's core competencies and principles and deliver outstanding customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer inbound calls, respond to email and assist as needed.
2. Answer calls from sites and customers, analyze issues, instruct callers on solution or escalate to appropriate department.
3. Follow up on accurate and timely ticket resolution.
4. Use daily, weekly and monthly contact center reports to achieve Murphy Drive Rewards goal.
5. Follow up on escalated issues.
6. Provide escalated point of contact for field personnel or other departments.
7. Interact with operations/store personnel to resolve issues.
8. Report all issues in a timely manner.
9. Recognize and reward peer performance.
10. Maintain good working relationship with peers, management and other departments.
11. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.
-
Customer Care Agent I
4 weeks ago
El Dorado, United States Murphy USA Full timeGENERAL DESCRIPTION OF POSITION The Customer Care Agent will provide direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website. During the course of your duties the prospective agent (s) will be required to respond to various media forms, provide insight regarding the Murphy Drive Rewards program, project a positive...
-
Customer Care Agent I
2 weeks ago
El Dorado, United States Murphy Oil Full timeJob Posting GENERAL DESCRIPTION OF POSITION The Customer Care Agent will provide direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website. During the course of your duties the prospective agent (s) will be required to respond to various media forms, provide insight regarding the Murphy Drive Rewards program, project a...
-
Customer Service Representative
3 weeks ago
El Paso, United States sandra rios - State Farm Agent Full timePosition Overview I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your business leadership skills,...
-
Customer Service Representative
2 months ago
El Paso, United States sandra rios - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...
-
National Contact Center Agent I
1 month ago
El Dorado, United States Murphy USA Full timeThe NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system, credit card systems, satellite connectivity, external refrigeration, heat or a/c, or any number of technical or mechanical issues that may arise. NCC Agents...
-
National Contact Center Agent I
2 weeks ago
El Dorado, United States Murphy Oil Full timeJob Posting The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system, credit card systems, satellite connectivity, external refrigeration, heat or a/c, or any number of technical or mechanical issues that may arise....
-
National Contact Center Agent I
1 month ago
El Dorado, United States Murphy Oil Full timeJob Posting The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system, credit card systems, satellite connectivity, external refrigeration, heat or a/c, or any number of technical or mechanical issues that may arise....
-
Account Representative
2 months ago
El Dorado Hills, United States Chris Cheng - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Account Manager
2 months ago
El Dorado Hills, United States Chris Cheng - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager. We seek an...
-
Account Associate
2 months ago
El Dorado, United States Wilfredo Blanco-Diaz - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Blanco-Diaz Insurance and Financial Services is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an account associate with our agency, your attention to detail, dedication to client relations, and sales-mindedness...
-
Customer Service Representative
2 weeks ago
El Paso, United States Miguel Chavez - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in El Paso, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Miguel Chavez - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance....
-
Customer Service Representative
3 weeks ago
El Paso, United States Miguel Serrato - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow...
-
Customer Relations Representative
1 month ago
El Paso, United States Miguel Serrato - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow...
-
Customer Service Representative
1 month ago
El Paso, United States Crystal Martinez - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Primary focus will be billing and customer...
-
Guest Service Agent
2 months ago
Dorado, United States Embassy Suites by Hilton Dorado del Mar Beach Resort Full timeDescriptionThe Embassy Suites Dorado del Mar Beach Resort is looking for their next Guest Service Agentto join their Guest Services and Operations team.Embassy Suites Dorado del Mar Beach Resort’s private beachfront rests on Puerto Rico's northern coast, looking out over the Atlantic Ocean, 10 minutes away from Manuel Morales Beach and central San Juan...
-
Customer Service Representative
2 months ago
El Paso, United States Miguel Chavez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in El Paso, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Miguel Chavez - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Customer Service Representative
2 months ago
El Monte, United States Jack Boyajian - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesFlexible scheduleHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceWellness resources Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to...
-
Customer Service Representative
2 months ago
El Paso, United States Tomas Casillas - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
2 months ago
El Paso, United States Miguel Serrato - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
2 months ago
El Paso, United States Crystal Martinez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Primary focus...