Member Services Representative

4 weeks ago

Wisconsin Rapids, United States Connexus Credit Union Full time
Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.

Connexus offers an Amazing Benefits package:
  • 20 days of paid time off and 7 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend
Connexus has a Values-Based Culture:
Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren't just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email - every day.

Starting wage of $16.50/hr. and higher based on prior experience

Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.

Position Responsibilities:
  • As the first point of contact for members, identify and render the best service possible to all members including the ability to interact with other departments within the organization to answer questions.
  • Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.
  • Identify opportunities to strengthen the member relationship through quality account deposits, loan referrals and/or credit applications and further promote credit union products and services to members.
  • On a daily basis, balance the cash drawer with no variations.
  • Take initiative for your personal development and stay informed of all credit union products.
  • Identify and listen to member issues and refer to the proper person/area.
  • Effectively use system contacts to convey information and problem solve.
Position Requirements:
  • High school diploma or equivalent is Required.
  • Demonstrated knowledge of basic math skills to count cash and balance cash drawer accurately and proficiently is Required.
  • 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.
  • Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
  • Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters.
  • Proficient keyboarding and 10- key calculator skills, along with the knowledge and ability to efficiently navigate among numerous computer systems.
  • Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.
  • Ability to travel to other branches within the area as necessary.
Connexus Credit Union's Recent Recognitions:
  • 2024 Best Credit Union - NerdWallet
  • 2024 Best Credit Union - Bankrate
  • 2023 Best-In-Class Employer - Gallagher
  • 2023 Best Credit Union - Kiplinger
  • Fourth Largest Credit Union in Wisconsin (by asset size)


Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35

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