Member Service Representative

3 weeks ago

Grand Rapids, United States Xtend Full time
Job DescriptionJob Description

POSITION SUMMARY

The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners.

ESSENTIAL JOB FUNCTIONS

  • Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed.
  • Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE.
  • Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues.
  • Become comfortable with inbound member service, outbound member service, & completing call backs when necessary.
  • Develop knowledge of standard credit union operation & credit union terms.
  • Develop knowledge of CU*BASE Loan Application Processing.
  • Develop knowledge to provide daily Web Chat support for credit union and third-party accounts.
  • Develop knowledge to provide daily support to electronic Bill Pay Systems as needed.
  • Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately.
  • Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool.

JOB QUALIFICATIONS

  • Must have a high school diploma or equivalent or actively working towards either.
  • Ability to use discretion when dealing with sensitive or confidential data is required.
  • Attention-to-detail and accuracy while consistently meeting deadlines.
  • Ability to maintain a positive and professional attitude.
  • Strong written and verbal communication skills.
  • A minimum of 1 year of customer service experience is preferred.
  • Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.

Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

  • Member Services Representative

    1 month ago

    Grand Rapids, United States Planet Fitness - JP Mgmt Full time

    Job DescriptionJob DescriptionJob SummaryJP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote...

  • Member Services Representative

    1 month ago

    Grand Rapids, United States Planet Fitness Full time

    Job Summary JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and...

  • Member Services Representative

    4 weeks ago

    Grand Rapids, United States Planet Fitness Full time

    Job Summary JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and...

  • Member Services Representative

    4 weeks ago

    Grand Rapids, United States Planet Fitness Full time

    Job Summary JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and...

  • Member Services Representative

    2 weeks ago

    Grand Rapids, United States ASR CORPORATION Full time

    We are a health plan benefit administrator seeking to hire individuals that have the desire to grow with us. We are looking for an experienced Member Services Representative (MSR) provides specialized call management, advocacy and education to members while fulfilling the mission of excellent customer service. The MSR guides and supports the members through...

  • Remote Member Service Representative

    3 weeks ago

    Grand Rapids, United States Conserve Development Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative. In this role, you will play a vital role in providing exceptional service to our valued members. As the first point of contact for our members, you will be responsible for addressing their inquiries, resolving complaints, and assisting with...

  • Member Service Representative

    2 months ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a...

  • Member Service Representative

    2 months ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker...

  • Member Service Representative

    1 month ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker...

  • Member Service Representative

    3 weeks ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker...

  • Member Service Representative

    4 weeks ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker...

  • Member Services Representative

    1 month ago

    Grand Rapids, United States Planet Fitness - JP Mgmt Full time

    Job DescriptionJob DescriptionJob Summary JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote...

  • Member Services Representative

    4 weeks ago

    Grand Rapids, United States Planet Fitness - JP Mgmt Full time

    Job DescriptionJob DescriptionJob Summary JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote...

  • Retail Support Member Service Representative

    1 week ago

    Grand Rapids, Michigan, United States Sound Credit Union Full time

    Job Details Level Entry Job Location KentWA - Kent, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $ $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description Sound is looking for... A Retail Support Member Service Representative to join...

  • Full Time Float Member Service Representative/Travelling Teller

    1 month ago

    Grand Rapids, United States Members First Credit Union Full time

    ** Full Time Float Member Service Representative/Travelling Teller** **Job Category****:** MEMBER SERVICE **Requisition Number****:** FULLT001249 Showing 1 location **Job Details** **Description** ***Members First Credit Union*** **JOB DESCRIPTION** **Float Member Service Representative** **(Non-Exempt)** **Reports to: Branch Operations Director** **Position...

  • Member Services Representative

    3 weeks ago

    Cedar Rapids, United States Corda Credit Union Full time

    Due to our growing membership, we are currently seeking a full-time, Member Services Representatives to join our Corda Credit Union Team and Family. Our staff offers top-notch customer service, assisting our members at our branches in the Cedar Rapids and Marion areas. Our talented and trusted Member Service Representatives provide information about products...

  • Member Services Team Member

    2 weeks ago

    Grand Rapids, United States MVP SPORTSCLUBS Full time

    Job DescriptionJob DescriptionMVP SPORTS CLUBS | MEMBER SERVICES TEAM MEMBER | SPORTSPLEXAbout the CompanyMVP Sports Clubs is a sports facility development and management company with 5 facilities operating in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property...

  • Member Service Representative

    2 months ago

    Park Rapids, United States Trustar Federal Credit Union Full time

    TruStar is looking for an individual with attention to detail and great customer service skills to join their team as a Members Service Representative in the Park Rapids office. Responsibilities include assisting members and potential members with their financial needs, open new accounts, process account transactions, resolve problems, and help with products...

  • Member Service Representative

    4 weeks ago

    Park Rapids, Minnesota, United States Trustar Federal Credit Union Full time

    TruStar is looking for an individual with attention to detail and great customer service skills to join their team as a Members Service Representative in the Park Rapids office. Responsibilities include assisting members and potential members with their financial needs, open new accounts, process account transactions, resolve problems, and help with products...

  • Member Service Representative

    2 months ago

    Park Rapids, Minnesota, United States Trustar Federal Credit Union Full time

    TruStar is looking for an individual with attention to detail and great customer service skills to join their team as a Members Service Representative in the Park Rapids office. Responsibilities include assisting members and potential members with their financial needs, open new accounts, process account transactions, resolve problems, and help with products...