Patient Service Coordinator
4 weeks ago
Be a Patient Services Coordinator with our Voorhees team
What to Expect:
The Patient Service Coordinator is the primary contact for all medical scheduling; this individual is primarily responsible for managing patient registration and scheduling for new patients, as well as coordinating care and scheduling appointments for established patients. The Patient Service Coordinator will serve as a liaison between providers across all service lines, patients, insurance companies, and inner office departments. This position requires exceptional communication and organizational skills to ensure patients receive the highest quality of care.
Why Choose NeurAbilities:
- Competitive pay of $19-$23/hr.
- 14 Days of Paid Time Off for qualified employees plus 1 Joy Day.
- 7 paid company holidays for qualified employees.
- Competitive Medical, Dental, Vision, and 401K for qualified employees.
- Voluntary short-term disability and voluntary long-term disability plans are available for qualified employees.
Intake & Chart Maintenance
- Educating patients on services and requirements.
- Registering new patients in required EMR(s).
- Maintaining patient charts and ensuring they are accurate and up to date.
- Answering incoming scheduling calls and transferring office-related calls, as necessary.
- Scheduling new and established patient appointments, including requested assessments.
- Maintaining the provider’s schedule to ensure 100% utilization.
- Working in tandem with Patient Service Representatives to cover patient check-in and check-out as needed.
- Managing patient care coordination across all service lines and locations.
- Obtaining insurance information and verifying eligibility; liaising with insurance companies to obtain necessary benefit information and documentation as needed.
- Handling patient inquiries and complaints.
- Responding promptly to patient, provider, and team members requests.
- Communicating via phone and portal with patients regarding patient care.
- Following NeurAbilities’ Policies and Procedures.
- Following Federal, State, and local rules and regulations pertaining to medical and behavioral health services.
- Highschool Diploma or equivalent.
- 3+ years of experience of scheduling in an outpatient medical call center or similar setting.
- 3+ years of medical insurance verification.
- Knowledge of medical and/or behavioral health terminology.
- Knowledge and understanding of HIPAA practices and adherence to the policies.
- Skill in organizing and synthesizing information from multiple sources, for example, databases, print and online media, speeches and presentations, and observations.
- Ability to manage confidential information in compliance with HIPAA and handle sensitive information professionally.
- Ability to identify and resolve problems with minimal assistance.
- Ability to maintain a high degree of confidentiality.
- Ability to manage multiple projects and deadlines.
- Ability to work independently and collaboratively across the organizational enterprise in a fast-paced working environment.
- Ability to focus on client needs by anticipating, understanding, and responding appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.
- Ability to deal with varying levels of the public from diverse cultural and socio-economic backgrounds.
- Ability to stay organized and manage multiple responsibilities throughout the day (i.e., will need to answer calls, return calls, manage documentation, and perform insurance verification).
- Estimated 10 % travel, dependent on need.
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
- This job operates in a professional office environment and routinely uses standard office equipment such as a computer, phone, photocopier, filing cabinet, and printer.
- Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.
NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.
We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.
Core Values
- Compassion – Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
- Excellence – Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
- Collaboration – Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
- Joy – Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
- Integrity – Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.
NeurAbilities Healthcare Inc. is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.
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